Hello aproch to the consumer forum of India.
Thanks and regards Sakina.
----- Original Message ----- 
From: "hitendra" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, July 15, 2008 2:47 PM
Subject: [AI] taking action against ISP


> Hello list members,
> I am using Hathway broadband internet connection. Its a cable connection. 
> There are so many viruses in this LAN connection that when I log in to my 
> account with the user name and password provided by the service provider, 
> AVG8 detects virus. . After logging in, even if I open websites like 
> Google or gmail the result is the same.
> AVG8 one month demo has firewall. This keeps on informing me that an 
> identified connection was found on your LAN adaptor and I keep on blocking 
> all these unidentified connections.
> I have MTNL landline, when I connect using MTNL dialup this does not 
> happens and I surf the net smoothly.
> I have lodged a telephonic complain with Hathway broadband but so far of 
> no use.
> I would request you to please help me in solving this problem if anybody 
> has faced this problem before or tell me where can I lodge a complain 
> against these service providers so that I can take them to task.
> I switched from Spectranet because of their poor services and now I am 
> facing the same problem with Hathway. It seems that switching from one 
> service provider to another will not solve the problem unless and until a 
> stern action is taken against one of the service provider to teach them a 
> good lesson.
> so, please let me know where can I lodge complain, where my plea will be 
> heard.
> Anybody in the list using Hathway broadband in Delhi could provide e-mail 
> ID where complains will be taken seriously or can a complain  be launched 
> with TRAI?
> I have to clear three online papers before 22nd July. So please be quick 
> in your suggestions and responses.
>
> Waiting for a quick and positive reply.
>
> The thing always happens that you really believe in; and the belief in a 
> thing makes it happen.
>
> Hitendra Rupani
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