yaa, i too agree it with B.S.N.L we can just enjoy listening to the music and the end resulting in no response.
On 9/16/08, Subramani L <[EMAIL PROTECTED]> wrote: > At least they take down names, BSNL broadband call centres set a new > standards for services; as I mentioned in my previous mail, I had to > wait patiently for half an hour on the line listening to their excellent > choice of music, which was certainly soothing to my ears, but had to > helplessly keep the receiver back without much luck catching hold of the > customer care executive who, I was promised by a voice message, will be > on the line shortly to talk to me. Ironies of all, I had to hold on, the > message requested, because my call to them was precious. > > Subramani > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Vishnu > Ramchandani > Sent: Tuesday, September 16, 2008 4:09 PM > To: [email protected] > Subject: [AI] Customer Care, Reliance Style [Opinion needed] > > Dear friends, > > I am forwarding the experience of one of our colleague about Reliance > Broadnet. Please read it and express your opinions in this regard. If > you had similar experience with Reliance customer care, then do share it > and tell me that what should he do further? > > Any help would be much appreciated on this issue. > > Regards, > Vishnu > > Beginning of story... > > Reliance Customer Care is filled with incompetent, ill-informed, evil, > sadistic trolls -- My experience with Reliance Broadnet > > Reliance Customer Care is filled with incompetent, ill-informed, evil > sadistic trolls. I congratulate them for destroying what would have been > an otherwise decent service. > > After listening to well over three hours of phone music spread out over > twenty phone calls, I have accepted defeat. This gang of sadists have > probably been trained by the CIA in advanced interrogation and torture > techniques, and short of water boarding, I cannot think of a better way > of inflicting abuse on a fellow human being. How do they sleep at > night?! > let me recount their sadistic ways. > > 1. Making me spell out my name, address, customer ID, then making me > listen to phone music, and then just dropping the call. (On more than > one occasion) > > 2. Making me spell out my name, address, customer ID, then transferring > me to another executive who asks me to repeat the same information all > over again. > > 3. Arbitrarily putting me on their Speed-Select (90 paise/MB) plan by > default, when I had made it very clear that I wanted the 400 Kbps > unlimited plan. > > 4. Telling me that the 300 Kbps is the best speed I can get, and that > the Unlimited plan is unavailable because I opted for their landline > phone along > with my broadband service. > > 5. Finally backtracking on 4) and asking for three days to change my > plan from Speed Select to 300 kbps Unlimited. > > 6. Three days later after 5) being told that I am still on the speed > select plan, and that it will take 168 hours, i.e. seven working days to > change my plan. > > 7. Being told that only one PC can use the Internet connection at a > time. No internet connection sharing. No wireless networking for you at > home, how dare you make such unreasonable requests. > > 8. System is down/being upgraded/can't find your details/etc. > > If it weren't for the help of other forum users on Indiabroadband.net, I > wouldn't have been able to Wi-Fi my Internet connection. It's pretty > easy once you have the know how, but this information is completely > undocumented. > > Apart from Customer Care, the single biggest hassle with Reliance > Broadnet has been the web logon screen. Two of India's biggest telcos -- > Reliance and Tata do this. You have to renew your connection once > everyday by signing in from your browser -- there is no way of logging > in from on the router. This piece of coding idiocy inflicts human > intervention at a point where it should never be. They have disabled the > always-on functionality that is inherent to any broadband connection. > The end result? Forget having torrents/security cameras/downloads on. > Unless you are hawkishly monitoring your downloads, they simply won't > get done. > > Broadnet's web interface is all empty promises, like its customer care: > > To conclude: speaking to Reliance Customer Care and having any work done > out of them is near impossible. If you have a technical problem, google > it. No, you cannot escalate a problem. No, you cannot speak to a > manager. The person at the other end is a bullshit artist paid to take > your call, reassure you using any words or means without actually doing > a goddamn thing. Even YOU telecom has better phone support. When it > comes to Reliance Broadnet, if things don't work well the first time > around, you are done for. > > End of story... > > > Unlimited freedom, unlimited storage. Get it now, on > http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html/ > > Join Access India convention: For updates on it visit: > http://accessindia.org.in/harish/convention.htm > September 21 &22!! > > To unsubscribe send a message to [EMAIL PROTECTED] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.i > n > > Join Access India convention: For updates on it visit: > http://accessindia.org.in/harish/convention.htm > September 21 &22!! > > To unsubscribe send a message to [EMAIL PROTECTED] with > the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > Join Access India convention: For updates on it visit: http://accessindia.org.in/harish/convention.htm September 21 &22!! 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