am also using the reliance broadband connection & surprisingly, in my case,
their services are one of the most amazing things to have happened to me.
whenever i have called them for any concerns, they have addressed my
concerns then & there & if the same has not been possible at that time then,
a call back is arranged.
i am totally satisfied with their services.
----- Original Message -----
From: "Vishnu Ramchandani" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, September 16, 2008 4:08 PM
Subject: [AI] Customer Care, Reliance Style [Opinion needed]
> Dear friends,
>
> I am forwarding the experience of one of our colleague about Reliance
> Broadnet. Please read it and express your opinions in this regard. If you
> had similar experience with Reliance customer care, then do share it and
> tell me that what should he do further?
>
> Any help would be much appreciated on this issue.
>
> Regards,
> Vishnu
>
> Beginning of story...
>
> Reliance Customer Care is filled with incompetent, ill-informed, evil,
> sadistic trolls -- My experience with Reliance Broadnet
>
> Reliance Customer Care is filled with incompetent, ill-informed, evil
> sadistic trolls. I congratulate them for destroying what would have been
> an otherwise decent service.
>
> After listening to well over three hours of phone music spread out over
> twenty phone calls, I have accepted defeat. This gang of sadists have
> probably been trained by the CIA in advanced interrogation and torture
> techniques, and short of water boarding, I cannot think of a better way of
> inflicting abuse on a fellow human being. How do they sleep at night?!
> let me recount their sadistic ways.
>
> 1. Making me spell out my name, address, customer ID, then making me
> listen to phone music, and then just dropping the call. (On more than one
> occasion)
>
> 2. Making me spell out my name, address, customer ID, then transferring me
> to another executive who asks me to repeat the same information all over
> again.
>
> 3. Arbitrarily putting me on their Speed-Select (90 paise/MB) plan by
> default, when I had made it very clear that I wanted the 400 Kbps
> unlimited plan.
>
> 4. Telling me that the 300 Kbps is the best speed I can get, and that the
> Unlimited plan is unavailable because I opted for their landline phone
> along
> with my broadband service.
>
> 5. Finally backtracking on 4) and asking for three days to change my plan
> from Speed Select to 300 kbps Unlimited.
>
> 6. Three days later after 5) being told that I am still on the speed
> select plan, and that it will take 168 hours, i.e. seven working days to
> change my plan.
>
> 7. Being told that only one PC can use the Internet connection at a time.
> No internet connection sharing. No wireless networking for you at home,
> how dare you make such unreasonable requests.
>
> 8. System is down/being upgraded/can't find your details/etc.
>
> If it weren't for the help of other forum users on Indiabroadband.net, I
> wouldn't have been able to Wi-Fi my Internet connection. It's pretty easy
> once you have the know how, but this information is completely
> undocumented.
>
> Apart from Customer Care, the single biggest hassle with Reliance Broadnet
> has been the web logon screen. Two of India's biggest telcos -- Reliance
> and Tata do this. You have to renew your connection once everyday by
> signing in from your browser -- there is no way of logging in from on the
> router. This piece of coding idiocy inflicts human intervention at a point
> where it should never be. They have disabled the always-on functionality
> that is inherent to any broadband connection. The end result? Forget
> having torrents/security cameras/downloads on. Unless you are hawkishly
> monitoring your downloads, they simply won't get done.
>
> Broadnet's web interface is all empty promises, like its customer care:
>
> To conclude: speaking to Reliance Customer Care and having any work done
> out of them is near impossible. If you have a technical problem, google
> it. No, you cannot escalate a problem. No, you cannot speak to a manager.
> The person at the other end is a bullshit artist paid to take your call,
> reassure you using any words or means without actually doing a goddamn
> thing. Even YOU telecom has better phone support. When it comes to
> Reliance Broadnet, if things don't work well the first time around, you
> are done for.
>
> End of story...
>
>
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>
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>
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