Never rely on reliance. ----- Original Message ----- From: "Vishnu Ramchandani" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, September 16, 2008 4:08 PM Subject: [AI] Customer Care, Reliance Style [Opinion needed]
> Dear friends, > > I am forwarding the experience of one of our colleague about Reliance > Broadnet. Please read it and express your opinions in this regard. If you had > similar experience with Reliance customer care, then do share it and tell me > that what should he do further? > > Any help would be much appreciated on this issue. > > Regards, > Vishnu > > Beginning of story... > > Reliance Customer Care is filled with incompetent, ill-informed, evil, > sadistic trolls -- My experience with Reliance Broadnet > > Reliance Customer Care is filled with incompetent, ill-informed, evil > sadistic trolls. I congratulate them for destroying what would have been an > otherwise decent service. > > After listening to well over three hours of phone music spread out over > twenty phone calls, I have accepted defeat. This gang of sadists have > probably been trained by the CIA in advanced interrogation and torture > techniques, and short of water boarding, I cannot think of a better way of > inflicting abuse on a fellow human being. How do they sleep at night?! > let me recount their sadistic ways. > > 1. Making me spell out my name, address, customer ID, then making me listen > to phone music, and then just dropping the call. (On more than one occasion) > > 2. Making me spell out my name, address, customer ID, then transferring me to > another executive who asks me to repeat the same information all over again. > > 3. Arbitrarily putting me on their Speed-Select (90 paise/MB) plan by > default, when I had made it very clear that I wanted the 400 Kbps unlimited > plan. > > 4. Telling me that the 300 Kbps is the best speed I can get, and that the > Unlimited plan is unavailable because I opted for their landline phone along > with my broadband service. > > 5. Finally backtracking on 4) and asking for three days to change my plan > from Speed Select to 300 kbps Unlimited. > > 6. Three days later after 5) being told that I am still on the speed select > plan, and that it will take 168 hours, i.e. seven working days to change my > plan. > > 7. Being told that only one PC can use the Internet connection at a time. No > internet connection sharing. No wireless networking for you at home, how dare > you make such unreasonable requests. > > 8. System is down/being upgraded/can't find your details/etc. > > If it weren't for the help of other forum users on Indiabroadband.net, I > wouldn't have been able to Wi-Fi my Internet connection. It's pretty easy > once you have the know how, but this information is completely undocumented. > > Apart from Customer Care, the single biggest hassle with Reliance Broadnet > has been the web logon screen. Two of India's biggest telcos -- Reliance and > Tata do this. You have to renew your connection once everyday by signing in > from your browser -- there is no way of logging in from on the router. This > piece of coding idiocy inflicts human intervention at a point where it should > never be. They have disabled the always-on functionality that is inherent to > any broadband connection. The end result? Forget having torrents/security > cameras/downloads on. Unless you are hawkishly monitoring your downloads, > they simply won't get done. > > Broadnet's web interface is all empty promises, like its customer care: > > To conclude: speaking to Reliance Customer Care and having any work done out > of them is near impossible. If you have a technical problem, google it. No, > you cannot escalate a problem. No, you cannot speak to a manager. The person > at the other end is a bullshit artist paid to take your call, reassure you > using any words or means without actually doing a goddamn thing. Even YOU > telecom has better phone support. When it comes to Reliance Broadnet, if > things don't work well the first time around, you are done for. > > End of story... > > > Unlimited freedom, unlimited storage. Get it now, on > http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html/ > > Join Access India convention: For updates on it visit: > http://accessindia.org.in/harish/convention.htm > September 21 &22!! > > To unsubscribe send a message to [EMAIL PROTECTED] with the subject > unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Join Access India convention: For updates on it visit: http://accessindia.org.in/harish/convention.htm September 21 &22!! To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
