Pranam Rajesh Sir the Great! Hope you are perfectly all right. Well, this is really good step of RBI to include that circular into master circular. Actually such steps should be taken by all the departments if they have master circular, they should include all provisions. Many a times I have seen that even after showing circular for anything, authorities create problems. But if its their in the master circular, then this will remove all objections. For this, I must praise NSDL also, they have included guidelines for opening account of blind in their master circular. My this mail surves nothing, means no information, but this is to appriciate and express my gratitude for whatever has happend. Thanks for this good information. Best Regards, Amar. ----- Original Message ----- From: "Asudani, Rajesh" <[email protected]> To: <[email protected]> Sent: Thursday, October 01, 2009 1:02 PM Subject: [AI] Incorporation of VI in master circular on customer service byRBI
Friends RBI has incorporated provisions relating to banking facilities to visually challenged in master circular on customer service This can be obtained from: http://rbidocs.rbi.org.in/rdocs/notification/PDFs/57MCATT010709.pdf Further it has necessarily to be kept by all the branches of the banks. So, I hope the problems of producing the RBI circular, or objections that it is not signed, etc. should not arise. The burden of proof is on the banks now, as it would be absurd if they claim that we don't have the master circular even on customer service... However, if anybody chooses not to obey law, (Which is unfortunately law of the land in India), then he or she has complete immunity in Indian setup. (Smile). The portion is reproduced below: "10. Providing banking facilities to Visually Impaired Persons In order to facilitate access to banking facilities by visually challenged persons, banks are advised to offer banking facilities including cheque book facility / operation of ATM / locker etc. to the visually challenged as they are legally competent to contract. In the Case No. 2791/2003, the Honourable Court of Chief Commissioner for Persons with Disabilities had passed Orders dated 05.09.2005 which was forwarded by IBA to all the member banks vide their circular letter dated October 20, 2005. In the above Order, the Honorable Court has instructed that banks should offer all the banking facilities including cheque book facility, ATM facility and locker facility to the visually challenged and also assist them in withdrawal of cash. Further, in Para 14 of the above Order, the Honorable Court has observed that visually impaired persons cannot be denied the facility of cheque book, locker and ATM on the possibility of risk in operating / using the said facility, as the element of risk is involved in case of other customers as well. Banks should therefore ensure that all the banking facilities such as cheque book facility including third party cheques, ATM facility, Net banking facility, locker facility, retail loans, credit cards etc. are invariably offered to the visually challenged without any discrimination. Banks may also advise their branches to render all possible assistance to the visually challenged for availing the various banking facilities. 10.1 Guidelines framed by IBA based on the judgment of Chief Commissioner for Persons with Disabilities Indian Banks' Association has framed operational guidelines for implementation of its member banks on providing banking facilities to persons with disabilities. Banks should adopt / follow the operational guidelines meticulously. 10.2 Talking ATMs with Braille keypads to facilitate use by persons with visual impairment Banks should make at least one third of new ATMs installed as talking ATMs with Braille keypads and place them strategically in consultation with other banks to ensure that at least one talking ATM with Braille keypad is generally available in each locality for catering to needs of visually impaired persons. Banks may also bring the locations of such talking ATMs to the notice of their visually impaired customers. " Rajesh Asudani Assistant General Manager (PPS), Reserve Bank of India Nagpur 09420397185 O: 0712 2806676 Res: 0712 2591349 Doth God exact day-labour, light denied?" John Milton ________________________________ Notice: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this email by error, please notify us by return e-mail or telephone and immediately and permanently delete the message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The Bank accepts no liability for any damage caused by any virus transmitted by this email. To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
