Hello Rajesh,
How can I access the whole document? I got the first page only.
Best regards,
Amiyo Biswas.
Cell: 91-9433464329
----- Original Message -----
From: "Amar Jain" <[email protected]>
To: <[email protected]>
Sent: Friday, October 02, 2009 2:31 PM
Subject: Re: [AI] Incorporation of VI in master circular on customer
servicebyRBI
Pranam Rajesh Sir the Great!
Hope you are perfectly all right.
Well, this is really good step of RBI to include that circular into master
circular.
Actually such steps should be taken by all the departments if they have
master circular, they should include all provisions.
Many a times I have seen that even after showing circular for anything,
authorities create problems. But if its their in the master circular, then
this will remove all objections.
For this, I must praise NSDL also, they have included guidelines for
opening account of blind in their master circular.
My this mail surves nothing, means no information, but this is to
appriciate and express my gratitude for whatever has happend.
Thanks for this good information.
Best Regards,
Amar.
----- Original Message -----
From: "Asudani, Rajesh" <[email protected]>
To: <[email protected]>
Sent: Thursday, October 01, 2009 1:02 PM
Subject: [AI] Incorporation of VI in master circular on customer service
byRBI
Friends
RBI has incorporated provisions relating to banking facilities to visually
challenged in master circular on customer service
This can be obtained from:
http://rbidocs.rbi.org.in/rdocs/notification/PDFs/57MCATT010709.pdf
Further it has necessarily to be kept by all the branches of the banks.
So, I hope the problems of producing the RBI circular, or objections that
it is not signed, etc. should not arise.
The burden of proof is on the banks now, as it would be absurd if they
claim that we don't have the master circular even on customer service...
However, if anybody chooses not to obey law, (Which is unfortunately law
of the land in India), then he or she has complete immunity in Indian
setup. (Smile).
The portion is reproduced below:
"10. Providing banking facilities to Visually Impaired Persons
In order to facilitate access to banking facilities by visually challenged
persons, banks are advised to offer banking facilities including cheque
book
facility / operation of ATM / locker etc. to the visually challenged as
they are
legally competent to contract.
In the Case No. 2791/2003, the Honourable Court of Chief Commissioner for
Persons with Disabilities had passed Orders dated 05.09.2005 which was
forwarded by IBA to all the member banks vide their circular letter dated
October 20, 2005. In the above Order, the Honorable Court has instructed
that banks should offer all the banking facilities including cheque book
facility,
ATM facility and locker facility to the visually challenged and also
assist them
in withdrawal of cash.
Further, in Para 14 of the above Order, the Honorable Court has observed
that visually impaired persons cannot be denied the facility of cheque
book,
locker and ATM on the possibility of risk in operating / using the said
facility,
as the element of risk is involved in case of other customers as well.
Banks should therefore ensure that all the banking facilities such as
cheque book facility including third party cheques, ATM facility, Net
banking facility, locker facility, retail loans, credit cards etc. are
invariably offered to the visually challenged without any discrimination.
Banks may also advise their branches to render all possible assistance to
the
visually challenged for availing the various banking facilities.
10.1 Guidelines framed by IBA based on the judgment of
Chief Commissioner for Persons with Disabilities
Indian Banks' Association has framed operational guidelines for
implementation of its member banks on providing banking facilities to
persons
with disabilities. Banks should adopt / follow the operational guidelines
meticulously.
10.2 Talking ATMs with Braille keypads to facilitate
use by persons with visual impairment
Banks should make at least one third of new ATMs installed as talking
ATMs with Braille keypads and place them strategically in consultation
with other banks to ensure that at least one talking ATM with Braille
keypad is generally available in each locality for catering to needs of
visually impaired persons. Banks may also bring the locations of such
talking
ATMs to the notice of their visually impaired customers.
"
Rajesh Asudani
Assistant General Manager (PPS),
Reserve Bank of India
Nagpur
09420397185
O: 0712 2806676
Res: 0712 2591349
Doth God exact day-labour, light denied?"
John Milton
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