This really sounds an appreciative step. I remember the skirmishing I’ve done to get my bank account open, even while I had both RBI and IBA circulars in hand. For a long time, the silly staff did not at least bother to read the document that I had, even though I was yelling for it. Hope now, after this step some of them will take time and read their master circular at least.
Aisha sahani. Skype: Aisha.sahani On 10/5/09, Asudani, Rajesh <[email protected]> wrote: > Hello Amiyo > > Actually entire document is downloaded by clicking on the link. > You can save it as pdf file. > However, being large in size, JAWS reads only the currently visible pages. > You may go to any page by bringing the go to page dialogue by pressing > control shift N. > > Usually, due to non-ease of reading pdf files, I convert circulars to text > file for reading and keep pdf files for reference. > In case, there is any difficulty in obtaining the same, please write to me > and I will send it to your e mail ID. > > Regards > > > > Rajesh Asudani > > Assistant General Manager (PPS), > Reserve Bank of India > Nagpur > 09420397185 > O: 0712 2806676 > Res: 0712 2591349 > Doth God exact day-labour, light denied?" > John Milton > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Amiyo Biswas > Sent: Saturday, October 03, 2009 6:42 AM > To: [email protected] > Subject: Re: [AI] Incorporation of VI in master circular on customer > servicebyRBI > > Hello Rajesh, > > How can I access the whole document? I got the first page only. > > Best regards, > Amiyo Biswas. > Cell: 91-9433464329 > ----- Original Message ----- > From: "Amar Jain" <[email protected]> > To: <[email protected]> > Sent: Friday, October 02, 2009 2:31 PM > Subject: Re: [AI] Incorporation of VI in master circular on customer > servicebyRBI > > >> Pranam Rajesh Sir the Great! >> >> Hope you are perfectly all right. >> Well, this is really good step of RBI to include that circular into master >> circular. >> Actually such steps should be taken by all the departments if they have >> master circular, they should include all provisions. >> Many a times I have seen that even after showing circular for anything, >> authorities create problems. But if its their in the master circular, then >> this will remove all objections. >> For this, I must praise NSDL also, they have included guidelines for >> opening account of blind in their master circular. >> My this mail surves nothing, means no information, but this is to >> appriciate and express my gratitude for whatever has happend. >> Thanks for this good information. >> Best Regards, >> Amar. >> ----- Original Message ----- >> From: "Asudani, Rajesh" <[email protected]> >> To: <[email protected]> >> Sent: Thursday, October 01, 2009 1:02 PM >> Subject: [AI] Incorporation of VI in master circular on customer service >> byRBI >> >> >> Friends >> RBI has incorporated provisions relating to banking facilities to visually >> challenged in master circular on customer service >> This can be obtained from: >> http://rbidocs.rbi.org.in/rdocs/notification/PDFs/57MCATT010709.pdf >> Further it has necessarily to be kept by all the branches of the banks. >> So, I hope the problems of producing the RBI circular, or objections that >> it is not signed, etc. should not arise. >> The burden of proof is on the banks now, as it would be absurd if they >> claim that we don't have the master circular even on customer service... >> >> However, if anybody chooses not to obey law, (Which is unfortunately law >> of the land in India), then he or she has complete immunity in Indian >> setup. (Smile). >> >> >> The portion is reproduced below: >> "10. Providing banking facilities to Visually Impaired Persons >> >> >> >> In order to facilitate access to banking facilities by visually challenged >> persons, banks are advised to offer banking facilities including cheque >> book >> >> >> >> facility / operation of ATM / locker etc. to the visually challenged as >> they are >> legally competent to contract. >> >> >> >> In the Case No. 2791/2003, the Honourable Court of Chief Commissioner for >> Persons with Disabilities had passed Orders dated 05.09.2005 which was >> forwarded by IBA to all the member banks vide their circular letter dated >> October 20, 2005. In the above Order, the Honorable Court has instructed >> that banks should offer all the banking facilities including cheque book >> facility, >> ATM facility and locker facility to the visually challenged and also >> assist them >> in withdrawal of cash. >> >> >> >> Further, in Para 14 of the above Order, the Honorable Court has observed >> that visually impaired persons cannot be denied the facility of cheque >> book, >> locker and ATM on the possibility of risk in operating / using the said >> facility, >> as the element of risk is involved in case of other customers as well. >> >> >> >> Banks should therefore ensure that all the banking facilities such as >> cheque book facility including third party cheques, ATM facility, Net >> banking facility, locker facility, retail loans, credit cards etc. are >> invariably offered to the visually challenged without any discrimination. >> >> >> >> Banks may also advise their branches to render all possible assistance to >> the >> visually challenged for availing the various banking facilities. >> >> >> >> 10.1 Guidelines framed by IBA based on the judgment of >> >> Chief Commissioner for Persons with Disabilities >> >> >> >> Indian Banks' Association has framed operational guidelines for >> implementation of its member banks on providing banking facilities to >> persons >> with disabilities. Banks should adopt / follow the operational guidelines >> meticulously. >> >> >> >> 10.2 Talking ATMs with Braille keypads to facilitate >> >> use by persons with visual impairment >> >> >> >> Banks should make at least one third of new ATMs installed as talking >> ATMs with Braille keypads and place them strategically in consultation >> with other banks to ensure that at least one talking ATM with Braille >> >> >> >> keypad is generally available in each locality for catering to needs of >> visually impaired persons. Banks may also bring the locations of such >> talking >> ATMs to the notice of their visually impaired customers. >> >> " >> >> Rajesh Asudani >> >> Assistant General Manager (PPS), >> Reserve Bank of India >> Nagpur >> 09420397185 >> O: 0712 2806676 >> Res: 0712 2591349 >> Doth God exact day-labour, light denied?" >> John Milton >> >> >> ________________________________ >> Notice: This email and any files transmitted with it are confidential and >> intended solely for the use of the individual or entity to whom they are >> addressed. If you are not the intended recipient, any dissemination, use, >> review, distribution, printing or copying of the information contained in >> this e-mail message and/or attachments to it are strictly prohibited. If >> you have received this email by error, please notify us by return e-mail >> or telephone and immediately and permanently delete the message and any >> attachments. 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