Hello, Actually, I was making the payment to ccavenue who is an E-Commerce Service Provider, authorized as a Master Merchant, by Indian financial institutions, to appoint Sub Merchants, to accept and validateInternet payments via Credit Card, and Net banking facilities from the Sub Merchant's customers (our) in real-time. They provide secure link between ourwebsite, various Credit Card issuing institutions, acquiring Banks and the payment gateway providers. At present, CCAvenue offers these payment services, exclusively for websites owned by Indian entities only.
I was making the payment for my exam fees to scdl where they have appointed ccavaenue to collect the payment on behalf of its customers. So after my failed transaction, I have lodged the ticket even with them wich is under process. But looking at their help section, I came to know that for added security they do not provide the reason for the failed remarks i.e. for transaction declined remarks. They advise me to contact my card company wich is SBI and here my real problem arise. On contacting my bank, they ask me to provide the transaction id wich is not provided by CCAVENUE and only I could see the details on the final screen that your transaction has been declined. Secondly, while attempting to report this issue with SBI customer care, they asks me to provide 16 digit complaint number wich really I don’t know where to get from as I get only 7 digit ticket number after raising the ticket online. On asking about the method to obtain the 16 digit customer care, they are unable to direct me to any method of obtaining 16 digit complaint id and while insisting them to guide me as to obtain the same they seems to hang up my phone line. So I am very confused. So I strongly feel to take up this issue with SBI authorities as all of you have guided me lot on the same. So I do request you to let me know the way of obtaining this 16 digit complaint id wich is out of my understanding and customer care of SBI has only adopted the way of making follow up of any complaint wich is “of 16 digits”. Sorry for bothering you once again. Thanks, On 9/18/12, Vikas Kapoor <[email protected]> wrote: > I wonder the difference between Visa and Maestro is really historic. To my > understanding visa has an expiry date, which means after that date your card > > will become unusable and the bank is required to send a new card although > with the same card number but with different CVV and indeed with a new > expiry date. Whereas the Maestro card doesn't mention the expiry date on it, > > which to my understanding can be used for an unlimited period. > to another query, I've used my Visa card on my foreign websites which do not > > required the so called extra authentication layer and still the transaction > > is validated, so to me, this extra security layer doesn't really solve your > > purpose unless it is valid for all merchants sites. > ----- Original Message ----- > From: "Amar Jain" <[email protected]> > To: "accessindia" <[email protected]> > Sent: Tuesday, September 18, 2012 3:06 PM > Subject: Re: [AI] SBI Card Registration. > > > As said by Mahendra bhaiya, it may be asking for your postal address > if you are ordering something etc. > > Coming back to difference between visa and Maistro, today that > distinction is mainly historic. However, for our purposes, I would > confine to distinguishing between these too. The major distinguishing > point is their logo, and what is written on the card "Visa" or > "Maistro". I am afraid, I have no perception of how these logos look > like. Means I never bothered to find out! > > One of the problem why your transaction is getting declined could be > if you are trying to use this VISA debit card on such a portal where > only international debit cards are accepted. For example, Paypal > (specially ordering something from U.S.). The reason of these cards > not working there is due to the wrong implementation of Verified By > Visa security by our banks. International portals don't have this > extra authentication layer implemented, whereas our banks have > implemented it everywhere. And that is the reason, whenever we > transact on such portals, the transaction gets declined. The only card > which has worked successfully within my knowledge is that of Axis > bank. The solution is to use vurtual credit cards, provided that they > work on the international portals which can be verified on the issuing > bank's website. For example, SBI vurtual credit card doesn't work. > Otherwise, one may use Entropay, which charges you some % of the > transaction as their charge for giving vurtual card. I am not going > right now into what these cards mean, and how things work. > > If all this explanation goes in vain and if it is not applicable to > you, then please come up with the transaction which you are trying to > do, then listers may be able to give some solution. > > Regards > -- > Amar Jain. > Website: www.amarjain.com > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > -- Regards, Mukesh jain Email: [email protected] [email protected] mailing list run by me (info page): http://mail.mukeshjain.org/mailman/listinfo website: www.mukeshjain.org Skype: mukeshjain211 Mob: 09977165123 "Face your deficiencies and acknowledge them; but do not let them master you. Let them teach you patience, sweetness, insight. " Helen Keller Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
