: -----Original Message----- : From: [EMAIL PROTECTED] [mailto:ActiveDir- : [EMAIL PROTECTED] On Behalf Of Susan Bradley, CPA aka Ebitz - : SBS Rocks [MVP] : Sent: Wednesday, 18 October 2006 10:45 AM : To: ActiveDir@mail.activedir.org : Subject: Re: [ActiveDir] The remote computer has ended the connection. : : There is no line item in there for feedback on existing products in the : current Connect.microsoft.com feedback.
I didn't read the whole thread. I saw Brian's post about WSUS 3.0 and assumed it was an issue with WSUS 3.0, for which you can report bugs via Connect. : You have to pay the $245 to start the call process... they will not set : up a support case to take you to the next level to begin the : investigation until you pay the Server call. Well that seems to vary between countries then. I have been asked to supply credit card details, but not been charged. Additionally, as someone else mentioned, security hotfix support should be free shouldn't it? Chees Ken : I just paid it earlier today to get into the queue. : : Ken Schaefer wrote: : > : > You can report bugs via the Feedback/Bugs form at : > http://connect.microsoft.com (you need a Passport/Live account to : > signin, and if you haven't already, join the WSUS v3 open beta). : > : > PSS generally does not support products that are in beta - that is : > handled by the product team. Different products have different : > feedback mechanisms for reporting bugs. As the products moves closer : > to release, support is transitioned across to PSS. If you have a : > problem with a product that is PSS supported, and the problem is in : > the Microsoft product, you do not have to pay $245. : > : > Cheers : > : > Ken : > : > -- : > : > My Blog: www.adOpenStatic.com/cs/blogs/ken : > <http://www.adopenstatic.com/cs/blogs/ken> : > : > *From:* [EMAIL PROTECTED] : > [mailto:[EMAIL PROTECTED] *On Behalf Of *Vinnie : Cardona : > *Sent:* Wednesday, 18 October 2006 7:08 AM : > *To:* ActiveDir@mail.activedir.org : > *Subject:* RE: [ActiveDir] The remote computer has ended the : connection. : > : > Don't have an account manager. : > : > WSUS3.0 beta is on our Dev side...UpdateExpert is on Prod. : > : > Thanks, : > : > --------------------------------------------------------------------- : --- : > : > *From:* [EMAIL PROTECTED] : > [mailto:[EMAIL PROTECTED] *On Behalf Of *Brian : Desmond : > *Sent:* Tuesday, October 17, 2006 12:49 PM : > *To:* ActiveDir@mail.activedir.org : > *Subject:* RE: [ActiveDir] The remote computer has ended the : connection. : > : > *Do you have an account manager at MS? That's another avenue you can : > take. * : > : > * * : > : > *WSUS3.0 is beta SW so shouldn't be running it in production. * : > : > * * : > : > *Thanks,* : > : > *Brian Desmond* : > : > [EMAIL PROTECTED] : > : > * * : > : > *c - 312.731.3132* : > : > * * : > : > *From:* [EMAIL PROTECTED] : > [mailto:[EMAIL PROTECTED] *On Behalf Of *Vinnie : Cardona : > *Sent:* Tuesday, October 17, 2006 12:58 PM : > *To:* ActiveDir@mail.activedir.org : > *Subject:* RE: [ActiveDir] The remote computer has ended the : connection. : > : > Susan, : > : > We don't have a MS support contract. Unfortunately rebooting the : > server was cheaper than paying MS $245. : > : > Never used WSUS until this month. I am currently running WSUS 3.0. : > : > Now for those of you who have experienced this bug and do not have a : > support contract: : > : > Just contacted MS @ (800) 936-4900 (option 2) and asked if I can just : > report a bug without having to pay and he informed me that I will : have : > to report the bug via mail to the development team. The address he : > gave me was: : > : > Microsoft Corporation : > : > 1 Microsoft Way : > : > Redmond, WA 98052 : > : > Attention would be to the Development Team. Include the product name : > and bug. : > : > Susan...I think informing MS in some way or form of this potential : /bug/ : > is a good idea... List info : http://www.activedir.org/List.aspx List FAQ : http://www.activedir.org/ListFAQ.aspx List archive: http://www.activedir.org/ml/threads.aspx
