Dear Holly, La Trobe University in Australia has an Ombudsman's Office. The general operations of the office are set out in the Ombudsman Statute 2009<http://www.latrobe.edu.au/__data/assets/file/0006/155418/Ombudsman-Statute-2009.pdf> - not a lot of detail there, but it may be of some help.
Cheers, Diane Diane Villani Associate Director, Student Administration (Policy and Compliance) Academic Services Division | La Trobe University | Bundoora 3086 T: 03 9479 1854 | F: 03 9479 3375 | E: [email protected]<mailto:[email protected]> | www.latrobe.edu.au<http://www.latrobe.edu.au/> CRICOS Provider Code: VIC 00115M<http://cricos.deewr.gov.au/institution/institutiondetails.aspx?providerID=115>, NSW 02218K<http://cricos.deewr.gov.au/Institution/InstitutionDetails.aspx?ProviderID=2218> [2013_ApplyDirectOct_EmailSigniture]<http://www.latrobe.edu.au/apply-direct/2014> Please kindly consider your environment before printing this e-mail Warning to recipients: This email and any attachments are confidential and subject to copyright. If you are not the intended recipient any use, disclosure or copying is unauthorised. If you have received this email in error please advise us immediately by reply email and delete all copies. It is your responsibility to examine this email and any attachments for viruses. Any personal information in this email must be handled in accordance with the Information Privacy Act 2000 (Vic). From: [email protected] [mailto:[email protected]] On Behalf Of Holly A. Kinkaid Sent: Friday, 29 November 2013 9:48 PM To: [email protected] Subject: [acupa-l] Ombudsman Policy Hello Everyone: Does your institution have an Ombudsman's Office and if so, what is the scope of the office and the reporting structure? Does the office have a policy that governs it? Thanks for your assistance. Happy Thanksgiving. Holly Kinkaid ________________________________ This message and its contents including attachments are intended solely for the original recipient. If you are not the intended recipient or have received this message in error, please notify me immediately and delete this message from your computer system. Any unauthorized use or distribution is prohibited. Please consider the environment before printing this email. ATTN: Please be aware that when you respond to an ACUPA-L e-mail, the reply will be distributed to the ENTIRE e-listing of members. If you do NOT want to send an e-mail to everyone, please reply directly to the individual who initiated the query (their e-mail address appears in the "From" line of their original e-mail). If you wish to remove yourself from the ACUPA e-mail list, please go to this web address and fill out the form. We will remove you from the list within 24 hours during normal business hours. http://www.acupa.org/MembershipForm_Discontinue.html
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