We had a similar experience to the one mentioned by Josh. We had an external hot line, cancelled it about 4 years ago for budgetary reasons, then last year we went back to the same vendor for an external hot line.
Lynda Lloyd, M.Ed., P.H.R. Director of Institutional Policy & Professional Development NWACC<http://www.nwacc.edu/> 479-619-4248 office 479-381-8660 wireless This message is intended solely for the recipient to whom it is addressed. If you are not the intended recipient, do not disclose, distribute or copy this email. Please notify the sender immediately and delete this email from your system. From: [email protected] [mailto:[email protected]] On Behalf Of Joshua Adams Sent: Monday, March 10, 2014 4:53 PM To: ACUPA-L Subject: RE:[acupa-l] Internal versus External Hotline Hi, Sheryl, I currently have no empirical evidence (studies were many years ago), but I remember that we examined the issue and , as a result, chose to employ an external hotline, precisely for the reason that users were very suspicious of the internal one. We determined it was worth the cost. Sorry I can't be more help. Best, Josh From: [email protected]<mailto:[email protected]> [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Rippke, Sheryl L [U CSL] Sent: Monday, March 10, 2014 5:35 PM To: ACUPA-L Subject: [acupa-l] Internal versus External Hotline Good afternoon, Iowa State University has had a third-party hotline for over 8 years. The cost seems high for a service that gets little "business." We are considering setting up an internal hotline along the lines of Colorado State University's. Before we go ahead with it, I have a couple questions for you: Do you have any empirical evidence that would indicate that hotline reporters would mistrust the anonymity provided through an internal hotline, and therefore, be less likely to report? Do any of you (besides Colorado State) have an internal hotline? Thank you! Sheryl Sheryl Rippke, Policy Administrator Office of University Counsel 3550 Beardshear Hall Ames, IA 50014 515-294-1385 [email protected]<mailto:[email protected]> Policy Library<http://policy.iastate.edu/> "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." --Maya Angelou ATTN: Please be aware that when you respond to an ACUPA-L e-mail, the reply will be distributed to the ENTIRE e-listing of members. If you do NOT want to send an e-mail to everyone, please reply directly to the individual who initiated the query (their e-mail address appears in the "From" line of their original e-mail). If you wish to remove yourself from the ACUPA e-mail list, please go to this web address and fill out the form. We will remove you from the list within 24 hours during normal business hours. http://www.acupa.org/MembershipForm_Discontinue.html ATTN: Please be aware that when you respond to an ACUPA-L e-mail, the reply will be distributed to the ENTIRE e-listing of members. If you do NOT want to send an e-mail to everyone, please reply directly to the individual who initiated the query (their e-mail address appears in the "From" line of their original e-mail). If you wish to remove yourself from the ACUPA e-mail list, please go to this web address and fill out the form. We will remove you from the list within 24 hours during normal business hours. http://www.acupa.org/MembershipForm_Discontinue.html
