That customer feedback might include a sidebar on customers who question why an outsider is poking a nose into "their department's" business; or wondering why any other department would have any interest in how their department does things.
Alan Sibert 706-867-2558 (Office) 678-485-1765 (Cell) From: [email protected] [mailto:[email protected]] On Behalf Of Keenan, Mary Sent: Wednesday, March 26, 2014 10:37 AM To: Institutional policy-related discussions Subject: RE:[acupa-l] Input needed: What do you most want to know? In addition to these wonderful ideas, I would like to see something about exception management and obtaining feedback from the "customer". Mary Keenan From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Hornsby, Eunice Sent: Wednesday, March 26, 2014 6:43 AM To: [email protected]<mailto:[email protected]> Subject: RE:[acupa-l] Input needed: What do you most want to know? My interests are: Metrics...more than just "how many." Can we get to "effectiveness" measures? Using existing institutional data to inform policy development, implementation, and improvement, e.g., audit findings, investigation findings Developing policy sponsors/writers at our institutions...curriculum, resources, what is effective Taking the policy process beyond approval to implementation, communication, change management, and adoption of new practices I hope to be able to come this year!! -Eunice Eunice Hornsby, Ph.D. Policy and Training Director The Ohio State University Office of University Compliance and Integrity 1543 N. High St., Columbus, OH 43201-2190 614-292-8728 Office [email protected]<mailto:[email protected]> compliance.osu.edu<http://compliance.osu.edu> osu.edu/policies/<http://www.osu.edu/policies/> From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Christine Tata Sent: Wednesday, March 26, 2014 9:05 AM To: [email protected]<mailto:[email protected]> Subject: [acupa-l] Input needed: What do you most want to know? Dear Colleagues, The 2014 ACUPA Conference Planning Committee is springing into action to prepare for our partnership with EACUBO's Annual Meeting<http://www.eacubo.org/programs-and-events/annual-meeting.html> October 19 - 22 in Orlando. The Presentation Subcommittee will issue a formal Call for Proposals next week, but before we do that, we would like to ask each of you what topics, specific or general, you really want to hear about. Your responses will help the Planning Committee select the best presentations possible for our conference Please reply to post your wish list in this forum. What policy topics, processes, or emerging issues do you wish we could discuss (and maybe solve once and for all)? If you would prefer for your suggestions to go directly to me rather than the entire listserv, just respond to [email protected]<mailto:[email protected]> and your ideas will still be counted. Thanks for sharing your thoughts! Christine Tata, on behalf of the 2014 ACUPA Conference Planning Committee/Presentation Subcommittee * * * Christine Tata, Ph.D. Director of Policy Administration UT Southwestern Medical Center 5323 Harry Hines Boulevard Dallas, Texas 75390-9002 214-648-2866 ________________________________ UT Southwestern Medical Center The future of medicine, today. ATTN: Please be aware that when you respond to an ACUPA-L e-mail, the reply will be distributed to the ENTIRE e-listing of members. If you do NOT want to send an e-mail to everyone, please reply directly to the individual who initiated the query (their e-mail address appears in the "From" line of their original e-mail). If you wish to remove yourself from the ACUPA e-mail list, please go to this web address and fill out the form. We will remove you from the list within 24 hours during normal business hours. http://www.acupa.org/MembershipForm_Discontinue.html ATTN: Please be aware that when you respond to an ACUPA-L e-mail, the reply will be distributed to the ENTIRE e-listing of members. If you do NOT want to send an e-mail to everyone, please reply directly to the individual who initiated the query (their e-mail address appears in the "From" line of their original e-mail). If you wish to remove yourself from the ACUPA e-mail list, please go to this web address and fill out the form. We will remove you from the list within 24 hours during normal business hours. http://www.acupa.org/MembershipForm_Discontinue.html ATTN: Please be aware that when you respond to an ACUPA-L e-mail, the reply will be distributed to the ENTIRE e-listing of members. If you do NOT want to send an e-mail to everyone, please reply directly to the individual who initiated the query (their e-mail address appears in the "From" line of their original e-mail). If you wish to remove yourself from the ACUPA e-mail list, please go to this web address and fill out the form. We will remove you from the list within 24 hours during normal business hours. http://www.acupa.org/MembershipForm_Discontinue.html
