Good morning Jack, I've not completed a Kaizen event on policy development yet (only on hiring of employees) but that would be a good idea. If I were determining what to measure in the policy process, I'd be looking at:
NEW 1) Full cycle (from conception to publishing in the policy library) 2) Length of time it takes for the policy owner from determining a policy is needed to creating a policy draft (in the template). 3) Days to complete consultation of policy draft with key stakeholders (this gets fairly long if trying to get on an agenda with our Faculty Senate for example) 4) Days from the point that the policy enters the formal review cycle (in my situation, it would be when they turn the policy over to me to prep for the Policy Advisory Committee) until a decision is made by the PPC 5) Days to post the policy for 30-day review 6) Days to modify the policy based on comments received 7) Days to publish the policy after final draft is received I could also measure # of days it took to obtain a response to a question submitted via our policy feedback mechanism. There would be some variation of the measurements above if completing a required comprehensive review. 1) Full cycle (from notification that a comp review is required to publishing in the policy library) 2) Time to provide materials to the policy owner (my office) 3) Time to gather input on the existing policy (from our data, their help line, through customer contacts, etc.) which would be used to identify issues with current draft 4) Time for management consideration of changes to their policy and associated documents (in my organization, there is a heavy emphasis on reducing burden). This would be the time to look at thresholds, number of required approvals, policy scope, etc. 5) Days to modify the policy draft with the information from #3 and #4 above. 6) Days to complete consultation of revised policy with key stakeholders (this gets fairly long if trying to get on an agenda with our Faculty Senate for example) 7) Days from the point that the policy enters the formal review cycle (in my situation, it would be when they turn the policy over to me to prep for the Policy Advisory Committee) until a decision is made by the PPC 8) Days to post the revised policy for 30-day review 9) Days to modify the policy based on comments received 10) Days to publish the policy after final draft is received I hope this was the type of response you were looking for. Good luck! Michele On Wed, Apr 30, 2014 at 5:12 PM, Zeigler, Jack E. (DES) < [email protected]> wrote: > Hello All, > > > > We are heavily involved in developing a LEAN culture. A key element of > LEAN is selecting process metrics to report project results. > > > > I am looking for help in choosing appropriate metrics for policy > development, maintenance and management. Examples, guidance, tutorials, > etc. All would be welcome. > > > > Regards, > > > > *Jack Zeigler* *§* DES Policy and Rules Manager *§* Legal > Services Office *§* 360.407.9209 > > Washington Department of Enterprise Services *§* 1500 Jefferson Street > SE, Olympia, WA 98504-1410 > > > > ATTN: Please be aware that when you respond to an ACUPA-L e-mail, the > reply will be distributed to the ENTIRE e-listing of members. If you do NOT > want to send an e-mail to everyone, please reply directly to the individual > who initiated the query (their e-mail address appears in the "From" line of > their original e-mail). > > If you wish to remove yourself from the ACUPA e-mail list, please go to > this web address and fill out the form. We will remove you from the list > within 24 hours during normal business hours. > > http://www.acupa.org/MembershipForm_Discontinue.html > -- Michele Gross, Director University Policy Program University of Minnesota 356-1 McNamara, 200 Oak street Minneapolis, MN 55454 612-624-8081 http://policy.umn.edu/
