All valid points Andy. I had a few minutes to kill before a meeting so I tried your suggestion and installed 5.2.0.1 and this time didn't select the Open File or Image Support features.
TSM installed fine as expected. Within about 30 seconds got the same message from Zone Alarm that says the True Vector Engine has stopped and asks if you want to restart it. So I went ahead and removed 5.2 for now. The only difference that I noted was the original install (with the OFS and Image support) asked for a reboot so I got the Zone Alarm messages during the start of the machine. This time no reboot was requested and as mentioned it took about 30 seconds to detect that something wasn't right. As you suggest I'll pursue this through a PMR when I can spare some time and it very well may be a Zone Alarm issue although it is working fine with 5.1.x TSM client levels. I was really looking to get some "burn time" on 5.2 using my machine until we started the more formal 5.2 upgrades on production level machines. Curt Magura Lockheed Martin EIS Orlando Fla. 321-235-1203 -----Original Message----- From: Andrew Raibeck [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 02, 2003 11:29 AM To: [EMAIL PROTECTED] Subject: Re: Fun Facts to Know for the 5.2.0.1 Client Not to deny any responsibility (if any) on the part of TSM, but standard troubleshooting steps are to start with the component that exhibits the problem, which from your description is Zone Alarm. If Zone Alarm support needs info from us, open a PMR and we will be happy to work with you and your Zone Alarm support engineer. But we will almost certainly be unable to diagnose the problem that Zone Alarm is having. With that said, is there anything in the Windows event log that might indicate what the problem is? I would suspect -- perhaps a good guess at best -- that the problem lies with the tsmlvsa.sys filter that is installed with the image backup and/or open file support features. Try installing 5.2.0.1 without those features and see if that makes any difference. Regards, Andy Andy Raibeck IBM Software Group Tivoli Storage Manager Client Development Internal Notes e-mail: Andrew Raibeck/Tucson/[EMAIL PROTECTED] Internet e-mail: [EMAIL PROTECTED] The only dumb question is the one that goes unasked. The command line is your friend. "Good enough" is the enemy of excellence. "Magura, Curtis" <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> 07/02/2003 04:04 Please respond to "ADSM: Dist Stor Manager" To: [EMAIL PROTECTED] cc: Subject: Fun Facts to Know for the 5.2.0.1 Client Downloaded and installed the 5.2.0.1 client yesterday afternoon. Install was on an Intel XP SP1 machine. This may or may not be a standard component on a corporate machine but like some other folks on the list I use my personal machine as one of the early test beds for new versions. I have Zone Alarm Pro version 4.01 installed. The TSM install went fine. During the install I selected the Open File and Image support features via the custom install as that was I was interested in seeing. After reboot Zone Alarm will not stay up. I did leave it down when it prompted for a restart long enough to go into the TSM GUI and look around. Found that since Zone Alarm doesn't initialize correctly now my network connections were not working and I wasn't able to connect to the TSM server. Went back and removed version 5.2 rebooted the system and Zone Alarm came up fine along with full network connectivity again. Re-installed 5.1.6.0 version of TSM and Zone Alarm is still running fine. So just a heads up for anyone that may have Zone Alarm installed and thinking of going to 5.2 it would appear that something between TSM 5.2 and Zone Alarm Pro 4.1 don't get along very well. Haven't opened a PMR at this point as I was just going to run on my machine and thought I could slip it on in 5 minutes. Figure we are still a couple of months away from starting what I would call the real 5.2 deployment and at this point I don't have anytime to fool with. Curt Magura Lockheed Martin EIS Orlando Fla. 321-235-1203
