Hi Thanet,

just wanted to report that the timeout problems have gone now. Timeouts 
started to drop significantly on friday morning and since saturday, we 
don't any have timeout at all. Just out of interest: did you change 
anything on your side?

Anyway, thanks for your support.
Stefan


Am Mittwoch, 14. September 2016 10:53:02 UTC+2 schrieb Thanet Knack 
Praneenararat (AdWords API Team):
>
> Hello Christian, Stefan,
>
> Thanks for information.
> I'll pass this to engineering for more investigation.
>
> Cheers,
> Thanet, AdWords API Team
>
> On Wednesday, September 14, 2016 at 12:27:16 AM UTC+9, Christian wrote:
>>
>> Hi,
>>
>> we are in AWS Frankfurt as well. Could be relevant: we are use AWS' 
>> managed NAT service.
>>
>> Best,
>> Christian
>>
>> On Tuesday, September 13, 2016 at 5:08:03 PM UTC+2, Stefan Kleine 
>> Stegemann wrote:
>>>
>>>
>>> Hi Josh,
>>>
>>> sorry for the second post but I did not read it completely first.
>>>
>>> The failed request was also retried on our side and went through without 
>>> problems (definitely less than 4 minutes).
>>>
>>> Thanks,
>>> Stefan
>>>
>>>
>>> Am Dienstag, 13. September 2016 16:34:46 UTC+2 schrieb Josh Radcliff 
>>> (AdWords API Team):
>>>>
>>>> Hi Stefan,
>>>>
>>>> Thanks for sending over the details of your reporting request. What's 
>>>> odd is that I ran that same request and it returned in ~4 minutes.
>>>>
>>>> *Everyone who is watching this thread:* Could you let me know which 
>>>> region or country your hosts reside in, provided you are comfortable 
>>>> sharing that information? I'd like to know if this is limited to a 
>>>> specific 
>>>> region, or if region is not a factor. If you'd prefer to share that 
>>>> information only with me, you can click *Reply privately to author* on 
>>>> this message.
>>>>
>>>> Thanks,
>>>> Josh, AdWords API Team
>>>>
>>>> On Tuesday, September 13, 2016 at 7:12:06 AM UTC-4, Stefan Kleine 
>>>> Stegemann wrote:
>>>>>
>>>>>
>>>>> Hi Josh,
>>>>>
>>>>> as an additional information, our main problem seems to be the AdWords 
>>>>> management API, not the reporting API. The latter is giving us timeouts 
>>>>> as 
>>>>> well but we are usually talking "only" about minutes here. The main 
>>>>> problem 
>>>>> are the services (TrafficEstimatorService, CampaignService, 
>>>>> AdGroupService) 
>>>>> which have very long timeouts (up to an hour, as I've mentioned in my 
>>>>> first 
>>>>> post).
>>>>>
>>>>> Cheers,
>>>>> Stefan
>>>>>
>>>>> Am Freitag, 9. September 2016 19:49:14 UTC+2 schrieb Josh Radcliff 
>>>>> (AdWords API Team):
>>>>>>
>>>>>> Hi Stefan,
>>>>>>
>>>>>> Thanks for sending over that info. I looked at those requests and 
>>>>>> didn't see any errors in terms of AdWords API handling, which suggests 
>>>>>> this 
>>>>>> may be an issue at a different layer on our side. I'll keep digging and 
>>>>>> let 
>>>>>> you know what I find.
>>>>>>
>>>>>> Cheers,
>>>>>> Josh, AdWords API Team
>>>>>>
>>>>>> On Friday, September 9, 2016 at 10:31:58 AM UTC-4, Stefan Kleine 
>>>>>> Stegemann wrote:
>>>>>>>
>>>>>>>
>>>>>>> Hi Josh,
>>>>>>>
>>>>>>> I sent you a private mail with some information.
>>>>>>>
>>>>>>> I hope that helps.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Stefan
>>>>>>>
>>>>>>>
>>>>>>> Am Freitag, 9. September 2016 15:58:01 UTC+2 schrieb Josh Radcliff 
>>>>>>> (AdWords API Team):
>>>>>>>>
>>>>>>>> Hi Stefan,
>>>>>>>>
>>>>>>>> Thanks for looking. Since you aren't getting a response back due to 
>>>>>>>> the timeout, you won't have a *requestId* (which is part of the 
>>>>>>>> response payload). However, if you have a specific ad group ID or 
>>>>>>>> campaign 
>>>>>>>> ID where you've encountered timeouts, along with the timestamp 
>>>>>>>> (including 
>>>>>>>> timezone) of the timed out request, I may be able to find what went 
>>>>>>>> wrong 
>>>>>>>> with that particular request.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Josh, AdWords API Team
>>>>>>>>
>>>>>>>> On Friday, September 9, 2016 at 7:27:56 AM UTC-4, Stefan Kleine 
>>>>>>>> Stegemann wrote:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Josh,
>>>>>>>>>
>>>>>>>>> i'm sorry but I wasn't able to find a request with a request-id in 
>>>>>>>>> our logs. I inspected the soap dumps from failed requests and found 
>>>>>>>>> none 
>>>>>>>>> with a request id. I found some other failed requests where the id 
>>>>>>>>> was 
>>>>>>>>> displayed but these requests failed because of "normal" errors (such 
>>>>>>>>> as 
>>>>>>>>> user permission denied). I wonder what's the rule for request having 
>>>>>>>>> an id 
>>>>>>>>> or not?
>>>>>>>>>
>>>>>>>>> Cheers,
>>>>>>>>> Stefan
>>>>>>>>>
>>>>>>>>> Am Donnerstag, 8. September 2016 23:41:27 UTC+2 schrieb Josh 
>>>>>>>>> Radcliff (AdWords API Team):
>>>>>>>>>>
>>>>>>>>>> Hi,
>>>>>>>>>>
>>>>>>>>>> Would either of you happen to have a particularly unique example 
>>>>>>>>>> request where this failed? It looks like you're not getting back a 
>>>>>>>>>> *requestId* in this case, but if your request contained a string 
>>>>>>>>>> or ID that was unique to that request, that would help me track down 
>>>>>>>>>> what 
>>>>>>>>>> happened.
>>>>>>>>>>
>>>>>>>>>> If you would prefer, you can send the information only to me by 
>>>>>>>>>> clicking *Reply privately to author* on this message.
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> Josh, AdWords API Team
>>>>>>>>>>
>>>>>>>>>>

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