Hello Charles, 

I've reported this to engineering.
I'll get back to you once I have more updates.

Cheers,
Thanet, AdWords API Team

On Saturday, September 17, 2016 at 4:24:04 AM UTC+9, Charles Michael wrote:
>
> I've sent you the logs, thanks for your help. 
>
> On Friday, September 16, 2016 at 1:27:28 AM UTC-4, Thanet Knack 
> Praneenararat (AdWords API Team) wrote:
>>
>> Hello Charles,
>>
>> Just the latest request that you sent and got the rate exceeded error 
>> would be fine.
>> You don't need to send all of them.
>>
>> Thanks!
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Friday, September 16, 2016 at 5:15:01 AM UTC+9, Charles Michael wrote:
>>>
>>> Unfortunately it's over 5 gigs large as I never flushed it since the 
>>> beginning (over a year worth of logs). I just flushed it and will re-run. 
>>> Do you want the entire log or specific entries? If the latter, what 
>>> criteria would like me to include? 
>>>
>>>
>>>
>>> On Thursday, September 15, 2016 at 12:10:13 AM UTC-4, Thanet Knack 
>>> Praneenararat (AdWords API Team) wrote:
>>>>
>>>> Hi Charles,
>>>>
>>>> Could you please provide the SOAP log by *Reply privately to author*?
>>>>
>>>> Best,
>>>> Thanet, AdWords API Team
>>>>
>>>> On Thursday, September 15, 2016 at 7:30:14 AM UTC+9, Charles Michael 
>>>> wrote:
>>>>>
>>>>> Hi again, for the most part, it seems that its rather stable now, but 
>>>>> between 12pm - 5pm EST on most business days (not weekends), I was 
>>>>> hitting 
>>>>> the retry after 30 seconds where it was taking more than 30 seconds to 
>>>>> reset. It's a little frustrating, but for 19 hours per day it works 
>>>>> without 
>>>>> issue at 30 second sleepers. I was assuming that if I space my requests 
>>>>> every 30 seconds I wouldn't hit the rateexceeded issue, but it seems 
>>>>> apparent that its actually longer than 30 seconds during business hours 
>>>>> which is when I assume the API is getting hit the most frequently. 
>>>>>
>>>>>
>>>>> On Sunday, September 11, 2016 at 10:32:56 PM UTC-4, Thanet Knack 
>>>>> Praneenararat (AdWords API Team) wrote:
>>>>>>
>>>>>> Hello Charles,
>>>>>>
>>>>>> I'm investigating this with engineering, so could you please send us 
>>>>>> your client customer ID via *Reply privately to author*?
>>>>>> And if you happen to have SOAP logs containing *retryAfterSeconds*, 
>>>>>> could you please send that along to me too?
>>>>>> Also, do you still face this situation consistently for everyday's 
>>>>>> peak time?
>>>>>>
>>>>>> Thanks.
>>>>>> Thanet, AdWords API Team
>>>>>>
>>>>>> On Saturday, September 10, 2016 at 6:09:17 AM UTC+9, Charles Michael 
>>>>>> wrote:
>>>>>>>
>>>>>>> Hi, I am the only developer with access to the API, so scenario #2 
>>>>>>> is applicable. My main issue is that the retry after 30 seconds isn't 
>>>>>>> actually valid, it seems to be much longer and I can't really code a 
>>>>>>> throttle if the time being reported is inaccurate. The advice from the 
>>>>>>> pages linked basically says to wait 30 seconds, but when I do, I get 
>>>>>>> the 
>>>>>>> same error right away. I don't want to trigger a longer ban, so I've 
>>>>>>> instituted a halt on my script when there's a rate exceeded error. 
>>>>>>> Based on 
>>>>>>> the load volume you mentioned, that would make sense why I can run my 
>>>>>>> script at night without problems, but I should still be able to access 
>>>>>>> it 
>>>>>>> during peak hours as well. Since the weekend is coming up, I'll give it 
>>>>>>> a 
>>>>>>> shot with a longer sleeper in place, but it would be great to actually 
>>>>>>> get 
>>>>>>> an accurate figure on how long to throttle the script by as the 
>>>>>>> suggestion 
>>>>>>> by google's api of waiting 30 seconds isn't accurate. 
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Friday, September 9, 2016 at 4:30:13 PM UTC-4, Vishal Vinayak 
>>>>>>> (Adwords API Team) wrote:
>>>>>>>>
>>>>>>>> Hi Charles,
>>>>>>>>
>>>>>>>> I can recommend a couple things:
>>>>>>>>
>>>>>>>> 1) Since the rateScope is ACCOUNT, could you confirm if your 
>>>>>>>> AdWords account is being accessed via another developer token or OAuth 
>>>>>>>> credentials (could be through another MCC that the AdWords account is 
>>>>>>>> linked to)?
>>>>>>>> 2) If #1 is false, i.e. you are the only entity accessing your 
>>>>>>>> AdWords account in your application, I would recommend slowing down 
>>>>>>>> the 
>>>>>>>> number of requests that you send per second by following some of the 
>>>>>>>> strategies mentioned on this page 
>>>>>>>> <https://developers.google.com/adwords/api/docs/guides/rate-limits#take_control>
>>>>>>>> . 
>>>>>>>>
>>>>>>>> Also, the number of queries that you can send to the API per second 
>>>>>>>> varies dynamically based on the current load on the servers. Hence you 
>>>>>>>> might see this error only during peak hours and the application might 
>>>>>>>> seem 
>>>>>>>> to work normally otherwise.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Vishal, AdWords API Team
>>>>>>>>
>>>>>>>

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      • ... Charles Michael
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