Hi there Sreelakshmi,
We are also getting these errors. It started around 4-5 days ago.
None of these ad accounts are older than 15 months, most of them are
(perhaps) a month old.
One example we've seen is a Google account which is an Admin in an AdWords
Manager Account, which is valid and works as expected. It manages a Client
Account that was created by another MA.
Also, a single Client Account (perhaps created before the Manager Account,
perhaps after, but indeed created by the same Google account) is shown in
the account selection UI as "Setup in progress".
This account setup process was started and aborted days if not weeks ago,
and was never finished.
Calling the CustomerService (v201802) immediately returns an HTTP 500
error, with code:
'[AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:\\'<null>\\']'
This is the code (Python):
adwordsClient = getAdwordsClient(refreshToken, clientCustomerId=None)
customerService = adwordsClient.GetService('CustomerService', version='v201802')
accounts = customerService.getCustomers()
So really, nothing special in the code. Not asking for a specific CA, just
for the directly accessible customer accounts.
Thing is, the "Account in Setup" CA blocks us from seeing the MA which is
completely valid.
This seems like a bug. How can I report it?
Thanks,
Alon
On Thursday, May 31, 2018 at 8:55:24 PM UTC+3, Sreelakshmi Sasidharan
(AdWords API Team) wrote:
>
> Hi Jessica,
>
> Could you please confirm if the AdWords account against which you are
> making the API calls has reached 15 months without any spend? If so, as per
> our announcement earlier, such accounts will be cancelled and the API
> requests against those accounts will fail. Please check this blog
> <https://ads-developers.googleblog.com/2018/03/changes-to-inactive-adwords-accounts.html>
> post
> for more details. If this is not the case, could you please share the
> client customer Id of the account which is failing? I can take a closer
> look.
>
> Thanks,
> Sreelakshmi, AdWords API Team
>
--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
To post to this group, send email to [email protected]
To unsubscribe from this group, send email to
[email protected]
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
---
You received this message because you are subscribed to the Google Groups
"AdWords API and Google Ads API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit
https://groups.google.com/d/msgid/adwords-api/cc5696d3-8961-4dae-a4d6-2cb26454b95a%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.
