Hi Sreelakshmi, Just a quick heads up that we're also seeing this error for active accounts. One user states they moved some clients around in MCCs and now for any requests made for the account `CUSTOMER_NOT_ACTIVE` is being returned.
I can of course provide more info privately if needed. Thanks for looking into this! Kind regards, Tiana On Monday, 4 June 2018 22:36:53 UTC+2, Sreelakshmi Sasidharan (AdWords API Team) wrote: > > Hi Alon, > > To clarify, are you saying that a user who has access to an active manager > account, which also happens to manage a client account that is currently in > "Setup in progress" status is getting CUSTOMER_NOT_ACTIVE (while performing > CustomerService.getCustomers() > <https://developers.google.com/adwords/api/docs/reference/v201802/CustomerService#getcustomers>)? > > If your API call is against an account which is not currently active, you > are expected to see this error as described in the blog > <https://ads-developers.googleblog.com/2018/03/changes-to-inactive-adwords-accounts.html>. > > If this is not the case, could you please share the SOAP logs and the email > Id of the user authenticating the API call? > > Thanks, > Sreelakshmi, AdWords API Team > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/d5f37766-0f05-4486-a9de-1d1e62f56b1a%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
