All funny, but true.
I'm not sure if this is still a thing, but some years ago I recall a
customer had a Blu-Ray player that insisted on streaming in HD,
regardless of the fact that their 1mbps connection couldn't do that. I
guess they'd rather buffer than use a lower resolution, or maybe the
designer was unaware that there are people who still don't have cable or
fiber.
-Adam
On 2/19/2019 12:13 PM, Ken Hohhof wrote:
The other thing I notice in the original post is both these people are
using the built-in apps in the TVs.
Just like the proliferation of streaming services has led me to use
Netflix as a benchmark, I feel we need a benchmark streaming device or
app. Like is it a Roku or a Roku TV? If not, stop by our office and
borrow a standalone Roku, if that works, blame your app or device. Or
ask them if they have updated the apps on their TV, that will befuddle
most customers. Just because Samsung or Insignia or whoever loaded
some apps in the TV so they could call it a “smart TV” and charge $20
more doesn’t mean the apps work well or that TV manufacturer tech
support knows anything more about streaming than “tell them it’s their
ISP’s fault”. A few years back we even saw a flurry of Samsung TVs
that were incompatible with certain popular WiFi routers, we would
tell customers to call their computer guy, who would come out and say
yep, you need to either buy a new TV or a new router.
The other problem is people want to use these little streaming sticks
because they’re cheap, but hiding behind the big screen all the way
across the house, it’s just asking for WiFi problems. At least with a
smart TV there’s probably (but not necessarily) an Ethernet port, but
asking someone to try plugging it in with a cable instead of using
WiFi is like asking them to walk across a bed or hot coals. Plug in a
cable? What is this, the stone age? I’m not going to do manual labor
like plugging in a cable.
*From:* AF <[email protected]> *On Behalf Of *Eric Muehleisen
*Sent:* Tuesday, February 19, 2019 10:47 AM
*To:* AnimalFarm Microwave Users Group <[email protected]>
*Subject:* Re: [AFMUG] Mikrotik and Netflix
If it's PPPoE, check your MTU. We've found in a few cases that
mismatched MTU can cause random buffering issues. Seems to only affect
Netflix. Amazon, Hulu, Sling and others are not affected by this for
some reason.
On Mon, Feb 18, 2019 at 8:24 PM Nate Burke <[email protected]
<mailto:[email protected]>> wrote:
I'm only posting because I've had 2 reports, one on my network,
and one
on another network (In-laws out of state) within the last 2 weeks.
Mikrotik RB951 routers doing NAT and WIFI. Everything looks good,
but
both people say that netflix/streaming keeps buffering/stopping.
Running current firmware and have been installed for years.
Speedtest
apps show no problems. WIFI signals look good. Haven't heard any
reports from other parts of the network.
Now both of these people are using the Apps built into their TV, I
don't
know what brands. I'm not even sure where to start troubleshooting
something like this. I'm visiting the customer on my network
tomorrow
to see if changing the wifi equipment helps. My customer
regularly sits
at 5mb/s for multiple hours so It appears that streaming should be
working fine.
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