Yeah, but most stupid customers don't also demand you have a 9 9's network so their granny doesn't die for $50.
On Mon, Jun 24, 2019 at 9:07 PM Ken Hohhof <[email protected]> wrote: > Agreed. > > > > Although if I fired all my stupid customers, I might not have many left. > Makes me think of George Carlin’s classic routine on stupid people: > > https://www.youtube.com/watch?v=8rh6qqsmxNs > > > > Or for something more recent: > > https://xkcd.com/1386/ > > > > > > *From:* AF <[email protected]> *On Behalf Of *Lewis Bergman > *Sent:* Monday, June 24, 2019 8:40 PM > *To:* AnimalFarm Microwave Users Group <[email protected]> > *Subject:* Re: [AFMUG] OT: Medical Alert Systems > > > > Sounds like a really good reason to fire a customer. > > > > On Mon, Jun 24, 2019, 2:47 PM Adam Moffett <[email protected]> wrote: > > The problem is people are sometimes dumb. > > There was actually a specific person who prompted my comment. During that > 4 hour outage, someone emailed and called multiple times because their > elderly relative relied on the internet connection to reach out in the case > of medical emergencies. > > I said get a landline phone; they claimed there was no option. I checked > Verizon's website which clearly said there IS phone service there and sent > them the link to it. I also suggested get a second Internet service or a > cell phone so you have a backup. They said there isn't any other internet > service there and apparently the Verizon POTS doesn't really work there for > some reason and there's no cell reception. > > They seemed to really want to dig their heels in and make this my problem, > and I'm not interested. > > -Adam > > On 6/24/2019 1:12 PM, Lewis Bergman wrote: > > AUP's are for that but I don't know if they provide any shield. I really > don't see how a service with no SLA could be deemed by anyone as emergency > communications. > > > > On Mon, Jun 24, 2019, 9:05 AM Adam Moffett <[email protected]> wrote: > > Honestly I wish they would stop selling these things with an option to > use the Internet rather than a phone line...or at least require a > landline phone as a backup for the Internet. > > There was a 4 hour outage on a Saturday morning recently caused by a > router failure. Frankly, I'm happy with how quickly we resolved that > given that it was just about the worst failure possible and it happened > on a weekend. But if someone had a problem at that time, and their > health monitoring equipment couldn't phone the mothership to report it I > really don't want that on my head. > > -Adam > > > On 6/24/2019 11:46 AM, Nate Burke wrote: > > I have some relatives that are getting elderly and still living on > > their own. Landline only (Frontier, so it mostly works), they don't > > even have a cell phone. It seems like a lot of devices now are geared > > towards the smart home market, where they presume that you have an > > internet connection. Other devices are $20 or $30/month for the > > monitoring/answering service. There are other family members close > > by, so it really just needs a wireless panic button that can make an > > outbound call to them. A cordless phone is probably more technical > > that can be handled, and I know that it would rarely leave it's base > > station. So a pendent/watch is much more preferable. > > > > Just brainstorming, Preferably, dial a list of numbers until someone > > answers and confirms via keypress or something. > > > > Does something like that exist? > > > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- Lewis Bergman 325-439-0533 Cell
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