If you get the opportunity to replicate it, and can get on the device, call apple tech support to walk through solving it. once you find the issue, leave instruction cards with front desk to provide the user. or leave instructions with the terms for them to use when calling apple support themselves. same thing with the airports going into ap mode, once we trained customers to ask apple how to get it out of access point mode, they were able to get the problem solved via apple support. even though its an oddly worded setting on the management app you have to uncheck
On Thu, Sep 12, 2019 at 5:54 PM Bill Prince <[email protected]> wrote: > The rule is: One Apple device, ALL Apple devices. Apple does not play > well with others. > > > bp > <part15sbs{at}gmail{dot}com> > > On 9/12/2019 2:26 PM, Ken Hohhof wrote: > > Years ago I searched for every tip on making iDevices happy and > implemented > > all of them, now I'm scared to undo any of it, and I don't know if any or > > all of them are helping. > > > > I think the list included setting preamble to long, WMM on, lengthening > the > > group key timeout, maybe some others I'm forgetting. Also Apple seems to > > prefer 5 GHz even if 2.4 GHz has a better signal. Not sure if any of > that > > is relevant. > > > > I don't have any E400's so I can't comment on that. > > > > -----Original Message----- > > From: AF <[email protected]> On Behalf Of Nate Burke > > Sent: Thursday, September 12, 2019 10:52 AM > > To: Animal Farm <[email protected]> > > Subject: [AFMUG] Apple, Cambium, Mikrotik and DHCP > > > > I'm doing WIFI at a Hotel using E400 Ap's and Mikrotik hotspot. About > once a > > week, there will be a device, it always seems like an Apple Device, that > > refuses to get a DHCP lease. The Mikrotik Log fills with entries > > > > dhcp offering lease 'IP' for 'MAC' without success > > > > If I go in through CNMaestro and kick the user, they will re-associate > > either to the same AP or a different AP, and then immediately get a DHCP > > Lease. There are other people on the AP working just fine. > > > > Is there something about Apple products, like it's in a sleep mode when > it > > connects to the WIFI and doesn't request the DHCP Properly when it wakes > up > > until it re-associates? > > > > -- > > AF mailing list > > [email protected] > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > > > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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