Unfortunately, with this being a Hotel environment, We don't find out
about any Internet problems for several weeks. Usually when the guest
fills out their online review from the hotel and marks down 'Poor
Internet' Then we get a call from Hotel Management saying 'The guest 8
weeks ago in room 312 said the internet was bad. You need to fix the
room 312 connection' (the entire property is wifi, and coverage in all
rooms is good)
I have an alert set on the mikrotik logs because this used to happen all
the time with the Ruckus AP's we used to have in there. In that case,
everyone on the AP would be having the DHCP Trouble until the AP was
rebooted. It's happening much less with the E400's and is always
isolated to a single user.
On 9/12/2019 6:02 PM, Steve Jones wrote:
If you get the opportunity to replicate it, and can get on the device,
call apple tech support to walk through solving it. once you find the
issue, leave instruction cards with front desk to provide the user. or
leave instructions with the terms for them to use when calling apple
support themselves. same thing with the airports going into ap mode,
once we trained customers to ask apple how to get it out of access
point mode, they were able to get the problem solved via apple
support. even though its an oddly worded setting on the management app
you have to uncheck
On Thu, Sep 12, 2019 at 5:54 PM Bill Prince <part15...@gmail.com
<mailto:part15...@gmail.com>> wrote:
The rule is: One Apple device, ALL Apple devices. Apple does not play
well with others.
bp
<part15sbs{at}gmail{dot}com>
On 9/12/2019 2:26 PM, Ken Hohhof wrote:
> Years ago I searched for every tip on making iDevices happy and
implemented
> all of them, now I'm scared to undo any of it, and I don't know
if any or
> all of them are helping.
>
> I think the list included setting preamble to long, WMM on,
lengthening the
> group key timeout, maybe some others I'm forgetting. Also Apple
seems to
> prefer 5 GHz even if 2.4 GHz has a better signal. Not sure if
any of that
> is relevant.
>
> I don't have any E400's so I can't comment on that.
>
> -----Original Message-----
> From: AF <af-boun...@af.afmug.com
<mailto:af-boun...@af.afmug.com>> On Behalf Of Nate Burke
> Sent: Thursday, September 12, 2019 10:52 AM
> To: Animal Farm <af@af.afmug.com <mailto:af@af.afmug.com>>
> Subject: [AFMUG] Apple, Cambium, Mikrotik and DHCP
>
> I'm doing WIFI at a Hotel using E400 Ap's and Mikrotik hotspot.
About once a
> week, there will be a device, it always seems like an Apple
Device, that
> refuses to get a DHCP lease. The Mikrotik Log fills with entries
>
> dhcp offering lease 'IP' for 'MAC' without success
>
> If I go in through CNMaestro and kick the user, they will
re-associate
> either to the same AP or a different AP, and then immediately
get a DHCP
> Lease. There are other people on the AP working just fine.
>
> Is there something about Apple products, like it's in a sleep
mode when it
> connects to the WIFI and doesn't request the DHCP Properly when
it wakes up
> until it re-associates?
>
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>
>
>
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