Does anyone have a letter or other notice that you can share, that you sent out to customers regarding nonpayment during the pandemic?
The FCC "pledge" went through June 30, 2020. Many large ISPs extended things like late payments and overusage fees through the end of the year, but many of those have expired now. Also it seems that many people misunderstood the terms, that it was voluntary not mandated by the government, and that customers were supposed to contact the ISP about their financial hardship, not just stop paying. Most of our customers have paid as usual. A few have made sporadic payments. Then there are the ones that just stopped paying. A couple of those who were on higher speed plans I have changed to a lower plan, one that should still allow their kids to do Zoom classes and to watch one video stream in the evening. We didn't pledge to give them our highest speed plan for free. The customers who haven't contacted us about hardship, or made at least partial payments, I want to send out some kind of notice. Tony Fauci is saying we might see some normalcy by fall of this year, some people are saying it's going to be as long as until 2023, so we really don't know. Fauci isn't an economist, but I would take his estimate as a best case, meaning we are looking at another 6-9 months of nonpayers unless we start shutting them off. Plus I assume most of them won't be able to pay the past due balance and we'll have to write some of it off. We do cash not accrual based accounting, otherwise I would have written a whole bunch of it off before year end for tax purposes. Just because we sent an invoice doesn't mean we got paid. Anyway, anybody have an example of something you mailed or emailed to customers, stuffed in bills, posted on your website, etc. on this issue?
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