We didn't take the pledge and very glad we didn't. No one should work for free and that's basically what the pledge was. When you let people get too far behind, the remaining balance becomes daunting and they just ditch and ignore you so you never get paid.
If you value yourselves and the work you do, never work for free. I'm pretty sure they couldn't run up a tab at McDonald's, Costco, the gas station, etc for free so why let them do it with you? The way they can pay for things they don't have cash for is called a credit card. Let them finance it so you're not the lender. On Tue, Jan 5, 2021, 7:49 PM Adam Moffett <[email protected]> wrote: > Here in the "hood" delinquent customers are just par for the course. If > there were 10% more we probably wouldn't have noticed. > > We didn't shut anyone off for non-payment through the end of the summer, > and we gave people a lot of breaks. At some point you have to shut them > down or just give it away because if you're letting the balance build up > too long then they'll never be able to get back on top of it. > > ....I don't think we have any boilerplate to share. I'm pretty sure each > one got their own little conversation. > > -Adam > > > On 1/5/2021 6:37 PM, Steve Jones wrote: > > It's weird, I think we have had less delinquent customers than before the > pandemic. > > On Tue, Jan 5, 2021, 12:50 PM Ken Hohhof <[email protected]> wrote: > >> Does anyone have a letter or other notice that you can share, that you >> sent out to customers regarding nonpayment during the pandemic? >> >> >> >> The FCC “pledge” went through June 30, 2020. Many large ISPs extended >> things like late payments and overusage fees through the end of the year, >> but many of those have expired now. Also it seems that many people >> misunderstood the terms, that it was voluntary not mandated by the >> government, and that customers were supposed to contact the ISP about their >> financial hardship, not just stop paying. >> >> >> >> Most of our customers have paid as usual. A few have made sporadic >> payments. Then there are the ones that just stopped paying. A couple of >> those who were on higher speed plans I have changed to a lower plan, one >> that should still allow their kids to do Zoom classes and to watch one >> video stream in the evening. We didn’t pledge to give them our highest >> speed plan for free. >> >> >> >> The customers who haven’t contacted us about hardship, or made at least >> partial payments, I want to send out some kind of notice. Tony Fauci is >> saying we might see some normalcy by fall of this year, some people are >> saying it’s going to be as long as until 2023, so we really don’t know. >> Fauci isn’t an economist, but I would take his estimate as a best case, >> meaning we are looking at another 6-9 months of nonpayers unless we start >> shutting them off. Plus I assume most of them won’t be able to pay the >> past due balance and we’ll have to write some of it off. We do cash not >> accrual based accounting, otherwise I would have written a whole bunch of >> it off before year end for tax purposes. Just because we sent an invoice >> doesn’t mean we got paid. >> >> >> >> Anyway, anybody have an example of something you mailed or emailed to >> customers, stuffed in bills, posted on your website, etc. on this issue? >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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