It's weird, I think we have had less delinquent customers than before the pandemic.
On Tue, Jan 5, 2021, 12:50 PM Ken Hohhof <[email protected]> wrote: > Does anyone have a letter or other notice that you can share, that you > sent out to customers regarding nonpayment during the pandemic? > > > > The FCC “pledge” went through June 30, 2020. Many large ISPs extended > things like late payments and overusage fees through the end of the year, > but many of those have expired now. Also it seems that many people > misunderstood the terms, that it was voluntary not mandated by the > government, and that customers were supposed to contact the ISP about their > financial hardship, not just stop paying. > > > > Most of our customers have paid as usual. A few have made sporadic > payments. Then there are the ones that just stopped paying. A couple of > those who were on higher speed plans I have changed to a lower plan, one > that should still allow their kids to do Zoom classes and to watch one > video stream in the evening. We didn’t pledge to give them our highest > speed plan for free. > > > > The customers who haven’t contacted us about hardship, or made at least > partial payments, I want to send out some kind of notice. Tony Fauci is > saying we might see some normalcy by fall of this year, some people are > saying it’s going to be as long as until 2023, so we really don’t know. > Fauci isn’t an economist, but I would take his estimate as a best case, > meaning we are looking at another 6-9 months of nonpayers unless we start > shutting them off. Plus I assume most of them won’t be able to pay the > past due balance and we’ll have to write some of it off. We do cash not > accrual based accounting, otherwise I would have written a whole bunch of > it off before year end for tax purposes. Just because we sent an invoice > doesn’t mean we got paid. > > > > Anyway, anybody have an example of something you mailed or emailed to > customers, stuffed in bills, posted on your website, etc. on this issue? > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
