Wow.
So make sure you have a $50/month plan you can move them to?
On 5/5/2021 11:46 AM, Mark - Myakka Technologies wrote:
Re: [AFMUG] EBB Program Official response from FCC
"Thank you for reaching out with your question.
Your interpretation is correct. A provider may not disconnect a
household for non-payment associated with the EBB-supported service
during the EBB Program. Upon the conclusion of the EBB Program, the
provider’s generally applicable terms and conditions would apply and
the provider could take action for that non-payment consistent with
those terms and conditions.
In the situation you describe where a household is not making payments
on their EBB-supported service, a provider can move the household to a
lower-priced tier provided that the package also qualifies for EBB
Program (i.e., was offered as of 12/1/20). "
--
Best regards,
Mark mailto:[email protected] <mailto:[email protected]>
Myakka Technologies, Inc.
www.Myakka.com <http://www.Myakka.com>
------
Wednesday, May 5, 2021, 10:21:30 AM, you wrote:
I'd assume you're right. "ability to participate" in a program has
to be a distinct thing from having internet service.
On 5/4/2021 11:05 PM, Forrest Christian (List Account) wrote:
There is another, alternative, way to read that paragraph, in that it
might be saying something like "just because they were a deadbeat in
the past, you can't deny them an EBB subsidy". Not "if they're an
EBB customer, you have to provide them service without regard to their
ability to pay".
I think this hinges on what it means by "ability to participate".
Does it mean you have to accept people who are EBB eligible
regardless, or does it mean that you can't tell customers that they
have to be current to retain their EBB subsidy.
The first option would be stupid (but not beyond the government to put
into rules), the second seems reasonable - you can't use EBB
eligibility as leverage to get customers to pay. "If you don't stay
current, we'll prevent you from getting your EBB subsidy and as such
you'll have to pay even more"
On Mon, May 3, 2021 at 10:05 AM Mark - Myakka Technologies
<[email protected] <mailto:[email protected]>> wrote:
For those that are doing EBB, what are your plans for non-paying
customers? In the order there is the following clause
"participating providers must not deny an eligible household the
ability to participate in the EBB Program based on any past or present
arrearages with that provider"
I read that as we can not terminate service is a customer does not pay
their share of the bill. In theory a customer can sign up for a $125
plan, not pay a penny and tell us to go pound sand.
We are planning to tell all EBB customers if their account is in
arrearages, they will be reduced to our $55/month plan until they are
paid in full. I'm willing to eat $5/month.
I have sent an email to the FCC to see if this would be allowed under
the order. I'm waiting on a response.
--
Thanks,
Mark mailto:[email protected]
<mailto:[email protected]>
Myakka Technologies, Inc.
www.Myakka.com <http://www.Myakka.com>
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- Forrest
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