I've got a situation and looking for advice on how to best handle it.
I have an employee who is very detail oriented and does a great job of organizing things and keeping scheduling running smoothly for the most part.
However, at times she has expressed that she feels overwhelmed if there are too many leads coming in and trying to keep them straight - so as a result at times we have deployed slower than I would like.
We really should hire an additional customer service person, but two people we've had have left because of her attitude towards them (she can be blunt, and at times has mood swings).
She basically runs our billing and customer service departments, and I've given her authority to do that, but when I make suggestions on things we should or shouldn't be doing she gets very upset about it.
Right now we're working on some expansion projects and she has expressed various concerns/reasons we shouldn't do things that I think we should do.
I hesitate to throw out the baby with the bath water, but the behavior needs to change and thus far I've been unsuccessful at changing this behavior.
I plan to have a frank conversation with her in the next few days, but I'm curious to hear thoughts from others on something like this. How do I best allow autonomy of the department she's managing while also keeping in mind I sign the paychecks.
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
