When you have a conversation with her, does she struggle to look you in
the eye? Reason I ask is that she "might" be on the spectrum. Some of
the people on the spectrun can be amazingly detail oriented, and can
perform jobs that would bore a "normal" person out of their gourd. They
can be ideally suited to detail-oriented work, but they can also have
limited social skills, and they can get really upset when presented with
a change in plans.
bp
<part15sbs{at}gmail{dot}com>
On 7/28/2021 10:32 AM, Matt Hoppes wrote:
I've got a situation and looking for advice on how to best handle it.
I have an employee who is very detail oriented and does a great job of
organizing things and keeping scheduling running smoothly for the most
part.
However, at times she has expressed that she feels overwhelmed if
there are too many leads coming in and trying to keep them straight -
so as a result at times we have deployed slower than I would like.
We really should hire an additional customer service person, but two
people we've had have left because of her attitude towards them (she
can be blunt, and at times has mood swings).
She basically runs our billing and customer service departments, and
I've given her authority to do that, but when I make suggestions on
things we should or shouldn't be doing she gets very upset about it.
Right now we're working on some expansion projects and she has
expressed various concerns/reasons we shouldn't do things that I think
we should do.
I hesitate to throw out the baby with the bath water, but the behavior
needs to change and thus far I've been unsuccessful at changing this
behavior.
I plan to have a frank conversation with her in the next few days, but
I'm curious to hear thoughts from others on something like this. How
do I best allow autonomy of the department she's managing while also
keeping in mind I sign the paychecks.
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