Is it really two full days of outage or just, on it's second day today? As I'm sure you know it's very possible for a fiber cut to take more than 24 hours to restore. We had a windstream cut recently that took 30 hours. And, our other carrier had a maintenance event overnight that same night they couldn't delay! But luckily it was just for a few hours at night. Working on a 3rd diverse path now. This sounds like they are still single homed which in current times, really seems irresponsible especially for a company with as much resources as an electric coop should have. I'd have some anonymous accounts start a discussion of where's your backup connection on their FB group if you want to play nasty.
On Tue, Aug 10, 2021 at 9:54 AM CBB - Jay Fuller <[email protected]> wrote: > > > and after their outage on june 3 i offered them a backup connection. we are > located across the street from them. > they sent me a nasty email basically saying their pages were for > communicating with their customers and they were > not interested. > > we are both building - but i don't really want to have an adversarial > relationship with them > > > ----- Original Message ----- > From: Josh Luthman > To: AnimalFarm Microwave Users Group > Sent: Tuesday, August 10, 2021 8:40 AM > Subject: Re: [AFMUG] Momentum Telcom? > > Do you have a link to the Facebook posts/original source of these posts? > > Josh Luthman > 24/7 Help Desk: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > On Tue, Aug 10, 2021 at 9:34 AM CBB - Jay Fuller <[email protected]> > wrote: >> >> >> The local electric coop who is building a fiber network "to connect their >> substations" and will serve anyone they pass has been offline now for two >> days. Their provider is apparently this company. >> >> Any back story or inside info? >> >> from their facebook - >> >> 8/9/2021 - 8/10/2021 >> 6:00 AM Update: >> Overnight communications with our carrier have yielded no results. >> Unfortunately, we still do not have an ETA on when the outage will be >> resolved. Please know our board, management, and Sprout team find this is as >> unacceptable as you do and this is not how we treat our subscribers. We will >> make this right. We will ensure this type of issue does not occur again. >> __________________ >> 8:00 PM Update: >> Guys, we are so very sorry for this outage! The information we've received >> so far is that the carrier has their engineers testing the connection and >> the only explanation is "difficulties at the core." It's not good news as we >> still have not been giving a cause, location or ETA. We will continue to >> work with the carrier until the issue is resolved and all of our subscribers >> are back online. We know everyone's patience, including ours, is wearing >> thin due to the lack of information and resolution. We will pass along any >> new information as it becomes available. >> _________________ >> 4:30 PM Update: >> We have sent an email communication to all of our subscribers with >> additional information, including the notice that a bill credit will be >> issued for this outage. Please check the email associated with your Sprout >> Account. Unfortunately, the short answer is we still do not have an ETA of >> when service will be restored and we still do not know the cause. The issue >> is in the connection from Atlanta via an internet carrier to us. There is no >> damage or cause on our side of the connection. >> __________________ >> 1:30 PM Update: >> We do not have an estimated time for service restoration. We are >> communicating with our service provider, and as soon as we hear any new >> information from them, we will let you know. >> __________________ >> We are experiencing an internet outage from our provider that is impacting >> all of our subscribers. We are getting more information and will report >> updates here. >> >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > ________________________________ > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
