Oh, i've been following details. They're putting another redundant connection
in at the other side of their electric coverage area and are planning on
connecting the two sides but they aren't finished with construction yet. I
wasn't aware fiber connections can take a long time to repair. I figured the
average was eight hours or so. Per their update, "a problem exists at the
core". I had never heard of Momentum, I wondered if they actually went under
or something. I appreciate the dialogue.
----- Original Message -----
From: Chris Fabien
To: AnimalFarm Microwave Users Group
Sent: Tuesday, August 10, 2021 9:18 AM
Subject: Re: [AFMUG] Momentum Telcom?
Is it really two full days of outage or just, on it's second day today?
As I'm sure you know it's very possible for a fiber cut to take more
than 24 hours to restore. We had a windstream cut recently that took
30 hours. And, our other carrier had a maintenance event overnight
that same night they couldn't delay! But luckily it was just for a few
hours at night. Working on a 3rd diverse path now.
This sounds like they are still single homed which in current times,
really seems irresponsible especially for a company with as much
resources as an electric coop should have. I'd have some anonymous
accounts start a discussion of where's your backup connection on their
FB group if you want to play nasty.
On Tue, Aug 10, 2021 at 9:54 AM CBB - Jay Fuller
<[email protected]> wrote:
>
>
> and after their outage on june 3 i offered them a backup connection. we
are located across the street from them.
> they sent me a nasty email basically saying their pages were for
communicating with their customers and they were
> not interested.
>
> we are both building - but i don't really want to have an adversarial
relationship with them
>
>
> ----- Original Message -----
> From: Josh Luthman
> To: AnimalFarm Microwave Users Group
> Sent: Tuesday, August 10, 2021 8:40 AM
> Subject: Re: [AFMUG] Momentum Telcom?
>
> Do you have a link to the Facebook posts/original source of these posts?
>
> Josh Luthman
> 24/7 Help Desk: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
> On Tue, Aug 10, 2021 at 9:34 AM CBB - Jay Fuller
<[email protected]> wrote:
>>
>>
>> The local electric coop who is building a fiber network "to connect their
substations" and will serve anyone they pass has been offline now for two days.
Their provider is apparently this company.
>>
>> Any back story or inside info?
>>
>> from their facebook -
>>
>> 8/9/2021 - 8/10/2021
>> 6:00 AM Update:
>> Overnight communications with our carrier have yielded no results.
Unfortunately, we still do not have an ETA on when the outage will be resolved.
Please know our board, management, and Sprout team find this is as unacceptable
as you do and this is not how we treat our subscribers. We will make this
right. We will ensure this type of issue does not occur again.
>> __________________
>> 8:00 PM Update:
>> Guys, we are so very sorry for this outage! The information we've received
so far is that the carrier has their engineers testing the connection and the
only explanation is "difficulties at the core." It's not good news as we still
have not been giving a cause, location or ETA. We will continue to work with
the carrier until the issue is resolved and all of our subscribers are back
online. We know everyone's patience, including ours, is wearing thin due to the
lack of information and resolution. We will pass along any new information as
it becomes available.
>> _________________
>> 4:30 PM Update:
>> We have sent an email communication to all of our subscribers with
additional information, including the notice that a bill credit will be issued
for this outage. Please check the email associated with your Sprout Account.
Unfortunately, the short answer is we still do not have an ETA of when service
will be restored and we still do not know the cause. The issue is in the
connection from Atlanta via an internet carrier to us. There is no damage or
cause on our side of the connection.
>> __________________
>> 1:30 PM Update:
>> We do not have an estimated time for service restoration. We are
communicating with our service provider, and as soon as we hear any new
information from them, we will let you know.
>> __________________
>> We are experiencing an internet outage from our provider that is impacting
all of our subscribers. We are getting more information and will report updates
here.
>>
>>
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>> [email protected]
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>
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