I sometimes stick up for vendors, just like I stick up for wisps sometimes.
I totally get confusing two customers or sometimes accidentally asking the same question twice when a support thread gets to the point where it's more like a short story than a typical support exchange. But here, I got nothing. On Thu, Sep 16, 2021, 4:07 PM Nate Burke <[email protected]> wrote: > <Rant> Working with a vendor, they take 24 hours to reply to each ticket > update, but it seems they don't even bother to read anything I've > submitted previous with troubleshooting steps already taken, or the > configuration and environment that is in use. I've had a ticket open > for 3 days now, and their latest reply was that the issue is a NAT > setting and that will fix the problem. THERE IS NO NAT, Every update > I've given you says there is no NAT. I've even given you the WAN > Address information and the specific steps to replicate the issue. Why > can't they read the previous tickets before making a reply. > </Rant> > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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