On support tickets in the past, I have directly told the support staff to read what I've already wrote and that I would wait for them.
----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Nate Burke" <[email protected]> To: "Animal Farm" <[email protected]> Sent: Thursday, September 16, 2021 5:06:29 PM Subject: [AFMUG] OT: Ticketing Rage <Rant> Working with a vendor, they take 24 hours to reply to each ticket update, but it seems they don't even bother to read anything I've submitted previous with troubleshooting steps already taken, or the configuration and environment that is in use. I've had a ticket open for 3 days now, and their latest reply was that the issue is a NAT setting and that will fix the problem. THERE IS NO NAT, Every update I've given you says there is no NAT. I've even given you the WAN Address information and the specific steps to replicate the issue. Why can't they read the previous tickets before making a reply. </Rant> -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
