"We are unable to do <format they want> to accept billing at this time.  We
accept cash, check, and can process your credit card or bank account
automatically."

I have one of those vendors wanting my bank info so they can push their ACH
transfers.  They ask about every other month at which point I say that and
suddenly they go right back to mailing me a check.

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Tue, Dec 14, 2021 at 10:15 AM Jim Bouse [Brazos WiFi] <[email protected]>
wrote:

> I ignore all these requests.
> When the internet turns off automatically due to non-payment, magically it
> gets paid.
>
> The margins on internet aren't thick enough to babysit anyone.
>
> Jim Bouse
> Owner - Brazos WiFi
> 979-999-7000
> http://www.brazoswifi.com
>
> -----Original Message-----
> From: AF <[email protected]> On Behalf Of Nate Burke
> Sent: Tuesday, December 14, 2021 9:11 AM
> To: Animal Farm <[email protected]>
> Subject: [AFMUG] Customer payment demands
>
> We seen to have more and more business customers who are outsourcing their
> bill payments, but then that vendor puts more work on us.
>
> Exampe#1, A payment vendor must give us a new 1 time use credit card every
> month.  They will NOT log into our portal do do this, they MUST talk to
> someone to give the card to.
>
> Example#2, A payment vendor will not take mail/email delivery of the
> invoice, they MUST be sent through their bill payment vendors portal.
> (And they want us to attend a webinar to find out how to get this
> opportunity)
>
> I can't believe that Any Comcast/AT&T/ElectricCompany/Insert large utility
> here, would do any extra work on their part to get paid, so how are these
> services actually working?
>
> Of course, we won't mention the customers who can't see the 17 different
> spots on the bill that say to send payments to our Lockbox, but find the
> 1 small return mailing address of our office, and will send their payments
> there every month.
>
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