On 12/14/21 7:10 AM, Nate Burke wrote:
We seen to have more and more business customers who are outsourcing
their bill payments, but then that vendor puts more work on us.
Exampe#1, A payment vendor must give us a new 1 time use credit card
every month. They will NOT log into our portal do do this, they MUST
talk to someone to give the card to.
Example#2, A payment vendor will not take mail/email delivery of the
invoice, they MUST be sent through their bill payment vendors portal.
(And they want us to attend a webinar to find out how to get this
opportunity)
I just straight up tell them "no, that's not acceptable". There's stuff
in our contracts about methods of payment and invoice delivery that
always settles the issue if it goes that far.
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