Even answering the questions takes some work though. I guess it's more of a question on how these payment companies make a go of it since none of the 'big boys' will play their games either, why do they even bother.

On 12/14/2021 9:20 AM, Josh Luthman wrote:
"We are unable to do <format they want> to accept billing at this time. We accept cash, check, and can process your credit card or bank account automatically."

I have one of those vendors wanting my bank info so they can push their ACH transfers. They ask about every other month at which point I say that and suddenly they go right back to mailing me a check.

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Tue, Dec 14, 2021 at 10:15 AM Jim Bouse [Brazos WiFi] <[email protected] <mailto:[email protected]>> wrote:

    I ignore all these requests.
    When the internet turns off automatically due to non-payment,
    magically it gets paid.

    The margins on internet aren't thick enough to babysit anyone.

    Jim Bouse
    Owner - Brazos WiFi
    979-999-7000
    http://www.brazoswifi.com

    -----Original Message-----
    From: AF <[email protected]
    <mailto:[email protected]>> On Behalf Of Nate Burke
    Sent: Tuesday, December 14, 2021 9:11 AM
    To: Animal Farm <[email protected] <mailto:[email protected]>>
    Subject: [AFMUG] Customer payment demands

    We seen to have more and more business customers who are
    outsourcing their bill payments, but then that vendor puts more
    work on us.

    Exampe#1, A payment vendor must give us a new 1 time use credit
    card every month.  They will NOT log into our portal do do this,
    they MUST talk to someone to give the card to.

    Example#2, A payment vendor will not take mail/email delivery of
    the invoice, they MUST be sent through their bill payment vendors
    portal.
    (And they want us to attend a webinar to find out how to get this
    opportunity)

    I can't believe that Any Comcast/AT&T/ElectricCompany/Insert large
    utility here, would do any extra work on their part to get paid,
    so how are these services actually working?

    Of course, we won't mention the customers who can't see the 17
    different spots on the bill that say to send payments to our
    Lockbox, but find the
    1 small return mailing address of our office, and will send their
    payments there every month.

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