I know that nobody in the history of this list has ever asked about ticket systems
What a current, decent, affordable helpdesk system? Nothing will beat kayako ever, but ours is a very very old perpetual license version and the last i looked into them it was priced out with less features. AI is a thing now, so I guess its worth looking at that so called feature. I used to use ours extensively, built out great customer knowlege bases with interactive troubleshooting. It had good user time tracking. service tiers with definable escalations and great flow management rulesets. The billable time tracking is an absolute must have in this use case before me. I dont think on prem is much benefit any more unless there is still such a thing as perpetual license software The ISP uses the powercode ticket system which is decent for customer issue tracking, terrible gor general issue tracking, would be square peg round hole for what i need.
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