Might start with what you need, like: *billable time tracking ???
On Tue, May 27, 2025 at 5:51 PM Steve Jones <[email protected]> wrote: > I know that nobody in the history of this list has ever asked about ticket > systems > > What a current, decent, affordable helpdesk system? > > Nothing will beat kayako ever, but ours is a very very old perpetual > license version and the last i looked into them it was priced out with less > features. > > AI is a thing now, so I guess its worth looking at that so called feature. > > I used to use ours extensively, built out great customer knowlege bases > with interactive troubleshooting. It had good user time tracking. service > tiers with definable escalations and great flow management rulesets. > > The billable time tracking is an absolute must have in this use case > before me. > > I dont think on prem is much benefit any more unless there is still such a > thing as perpetual license software > > The ISP uses the powercode ticket system which is decent for > customer issue tracking, terrible gor general issue tracking, would be > square peg round hole for what i need. > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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