Our customers just have to pay the setup fee and first month before the
install date.
Josh Reynolds, Chief Information Officer
SPITwSPOTS, www.spitwspots.com <http://www.spitwspots.com>
On 10/30/2014 06:38 AM, Ken Hohhof via Af wrote:
Do you guys also require customers to give the installer the upfront
payment? I don’t have the installers handle money (unless the
customer gives them a tip) because I don’t want to be in the situation
where the customer says I gave the installer a check but I didn’t get
a check. Or someone trying to pay the installer in cash or chickens.
Or kittens, they are always trying to give us kittens.
*From:* That One Guy via Af <mailto:[email protected]>
*Sent:* Thursday, October 30, 2014 9:32 AM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: [AFMUG] Field Paperwork
you dont have a website or email?
They can fill ours out or download them from the website
they can scan and email them back in or postal mail/hand deliver
it would seem to me additional work for office staff whos job it is to
shuffle paperwork would be better than additional work for field crews
who arent paper jockeys. that just my opinion, and thats based on the
fact that we hire retards most of the time, I assume thats where
mileage varies.
but to the original OP if you have mediacom in your area, their vans
all have printers in them, theyre in the back end behind the cage,
probably because of too many mustard packets in the print head. You
ought to snatch one of those guys up off the street and find out what
printer theyre using
On Thu, Oct 30, 2014 at 9:27 AM, Jeremy via Af <[email protected]
<mailto:[email protected]>> wrote:
For me, having them sign ahead of time would require extra work.
I would have to have them print it and then I'd either be back on
paperwork or I'd have to scan it and upload it to their account
back at the office. I can't 'push' a contract to them if they
aren't on my network.
On Thu, Oct 30, 2014 at 8:24 AM, That One Guy via Af <[email protected]
<mailto:[email protected]>> wrote:
seriously, why do you guys not get your contracts signed ahead
of time?
On Thu, Oct 30, 2014 at 9:22 AM, Jeremy via Af <[email protected]
<mailto:[email protected]>> wrote:
We use digital contracts through Powercode. They added
this feature last year. I can 'push' contracts to
accounts and they are redirected and cannot access the net
until they are signed. We have them sign at the time of
the install. I have only had two who sat there and read
the entire thing. Of course one of those was an install
that went until like 8pm. Once signed, the agreement is
saved in .pdf format to the customer's account. This has
really simplified the process for us. Thanks Powercode!
On Wed, Oct 29, 2014 at 6:46 PM, David Milholen via Af
<[email protected] <mailto:[email protected]>> wrote:
We still use a the carbon copy forms.. No hardware .
The cost of printing (ink) is approx .25 - .75 cents
a print or more depending on usage. The carbon prints
from a professional printing company
runs us about 120 bucks for a full CASE of triple copy
contracts ready to sign.
I say the writing is on the wall :)
On 10/29/2014 11:43 AM, Ben Royer via Af wrote:
Quick poll question... For those of you still using
paper in the field for your technicians to have
customers sign, do you use printers in the vehicles?
If yes to that question, which printer do you
recommend? We use a basic HP Deskjet
scanner/copier/printer, so the client can sign the
paperwork and then we can make a copy for them in the
field. However, they are not very durable to the
every day use of our field techs. I’ve even had them
brought in because they are jammed and we find things
like a mustard packet inside them. Now, the obvious
go paperless argument is null at this point as we are
putting a plan in place to get there someday, but
until then, what would you all recommend for
paperwork printing in the field?
Thank you,
Ben Royer, Operations Supervisor
Royell Communications, Inc.
217-965-3699 <tel:217-965-3699> www.royell.net
<http://www.royell.net>
--
All parts should go together without forcing. You must
remember that the parts you are reassembling were disassembled
by you. Therefore, if you can't get them together again, there
must be a reason. By all means, do not use a hammer. -- IBM
maintenance manual, 1925
--
All parts should go together without forcing. You must remember that
the parts you are reassembling were disassembled by you. Therefore, if
you can't get them together again, there must be a reason. By all
means, do not use a hammer. -- IBM maintenance manual, 1925
