That sounds like something your billing system should do, given that you want it to also handle paying their bill.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com ----- Original Message ----- From: "Sterling Jacobson via Af" <[email protected]> To: "[email protected]" <[email protected]> Sent: Thursday, November 20, 2014 11:43:40 AM Subject: [AFMUG] Network Monitoring in the 2010's What I really want is an integrated system that isn't stuck in the 90's. I want the customer to have an app on their phone that tells them when their network is having issues and why. I want it to also remind them to pay their bill and provide a lazy/easy way to do that. I want that same system to have an engineer app that tells us when nodes fail and why. So if a node goes down and it's important, it should show up on my phone and I can take action. One of those actions would be to message to outage impacted customers the ETA to fix etc. Emails from Cacti don't count.
