ComEd does have a very good app, but a utility.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com ----- Original Message ----- From: "Ken Hohhof via Af" <[email protected]> To: [email protected] Sent: Thursday, November 20, 2014 12:16:53 PM Subject: Re: [AFMUG] Network Monitoring in the 2010's Several brands of home routers have an Internet light that changes color when the Internet is reachable, for example Netgear and DLink do this. I don’t know about Belkin but they probably phone home to the mothership. I think the method depends on whether the Internet connection is set for DHCP, PPPoE or static IP. With PPPoE it monitors for an active PPPoE session. I think the other two maybe they check if the DNS servers are reachable. This method is not foolproof, because cheap routers tend to lock up and they may lock up with the light saying Internet is good. But it’s better than nothing. As far as notifying customers, ComEd here has an outage map that’s pretty nice. You can bring it up on your phone and the starting location will be your phone location, outage locations are shown with an estimated number of customers affected, problem description (like wires down), status (like crew onsite or being dispatched), and ETA. Not saying that’s what we need, but from a customer perspective, it’s useful. From: Chuck McCown via Af Sent: Thursday, November 20, 2014 12:05 PM To: [email protected] Subject: Re: [AFMUG] Network Monitoring in the 2010's What would be the determining factor? Ping DNS server OK? From: Jason McKemie via Af Sent: Thursday, November 20, 2014 11:03 AM To: [email protected] Subject: Re: [AFMUG] Network Monitoring in the 2010's A red/green led would probably suffice for this purpose. On Thu, Nov 20, 2014 at 12:01 PM, Gino Villarini via Af < [email protected] > wrote: We need a “device” that plugs between router and internet connection with a big screed that says Internet OK! Or Internef BAD… filter out calls with customer having issues with wifi Gino A. Villarini President Aeronet Wireless Broadband Corp. www.aeronetpr.com @aeronetpr From: " [email protected] " < [email protected] > Reply-To: " [email protected] " < [email protected] > Date: Thursday, November 20, 2014 at 1:47 PM To: " [email protected] " < [email protected] > Subject: Re: [AFMUG] Network Monitoring in the 2010's *An app for my phone? Yuck *Something that pushes to cutomers letting them know we're having issues? Yuck *Something that let's the customer verify their particular service is good/not? That'd be great! *Web portal for billing, easy peasy Why a node fails probably won't be detectable by a machine - in some cases it's difficult for a person to narrow it down (radio, connectors, cables, ethernet, surge, etc) but I'd like to see ideas on this of course. I use/suggest an outgoing message. IF the customer is having issues and they do call us, they hear we're having issues and hang up. This means that we're not telling 100 people there are issues when 25 are effecting ending up with 75 calls next month saying we owe them a credit when they had nothing to do with an outage. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Nov 20, 2014 at 12:43 PM, Sterling Jacobson via Af < [email protected] > wrote: <blockquote> What I really want is an integrated system that isn't stuck in the 90's. I want the customer to have an app on their phone that tells them when their network is having issues and why. I want it to also remind them to pay their bill and provide a lazy/easy way to do that. I want that same system to have an engineer app that tells us when nodes fail and why. So if a node goes down and it's important, it should show up on my phone and I can take action. One of those actions would be to message to outage impacted customers the ETA to fix etc. Emails from Cacti don't count. </blockquote>
