https://www.youtube.com/watch?v=tOdOBVKenzQ
Just got another support ticket complaining of crappy to no internet for 10 days... Response to my queries of specifics: "we are wireless. The fastest we've seen in the last two weeks is about 30 mbps up or down. Sometimes it's so weak, I can't even test it. I reset our router several times... It's always slow, but sometimes our devices can't even open pages because it's so slow or even dead for a few minutes." It's the same old "my internet hasn't worked for days" problem that isn't our problem. Does anyone have a better video/solution than this one, for explaining to customers your 'wireless router' sucks problem?
