Ive had really great luck with them, whether it be them picking an issue up here from the list and contacting me directly or from initiating support with them. This last year they have been outstanding, and we arent a high volume customer. It used to be awful.
Maybe you need to be more of a dick, Im a dick and maybe thats why they deal with me so quickly, they just dont like me and dont want to have to alk to me any more than required. On Thu, Jan 8, 2015 at 11:04 AM, Josh Luthman <[email protected]> wrote: > So a lot of you guys are hard core Moto/Cambium fans and you always boast > their support. > > Every time I've called the first person that picks up has no clue at all, > they just open a ticket. Augh ok whatever. > > At this point I'm promised a call back. It even gives me a time frame of > when that should happen - outages are less than an hour! Unfortunately > most of my tickets are days to get are to get a response. Not a big deal > until today - most of them were just technical questions and it isn't > effecting any live customers. > > Well this morning I found that one of my 2.4 ePMP APs is semi-dead. > Yesterday I made some config changes on this one and it died around 8:20am > today. At this point I can still get ARP for its IP and I can get > 10half/full 100half/full link (with ARP responses). This tells me that it > soft locked. > > So my first ever soft locked AP is Cambium. Definitely not feeling this > supposed great quality service/product. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > -- All parts should go together without forcing. You must remember that the parts you are reassembling were disassembled by you. Therefore, if you can't get them together again, there must be a reason. By all means, do not use a hammer. -- IBM maintenance manual, 1925
