I've don't recall anybody boasting about their support. I've seen lots
of people grump about it. Everyone grumps about everybody's support.
For what it's worth, I was told that I might as well submit an online
ticket instead of calling, because the online tickets go into the same
queue, but I can express exactly what information and level of urgency
that I want to without having it filtered through a person who's only
job is to answer the phone.
So a lot of you guys are hard core Moto/Cambium fans and you always
boast their support.
Every time I've called the first person that picks up has no clue at
all, they just open a ticket. Augh ok whatever.
At this point I'm promised a call back. It even gives me a time frame
of when that should happen - outages are less than an hour!
Unfortunately most of my tickets are days to get are to get a
response. Not a big deal until today - most of them were just
technical questions and it isn't effecting any live customers.
Well this morning I found that one of my 2.4 ePMP APs is semi-dead.
Yesterday I made some config changes on this one and it died around
8:20am today. At this point I can still get ARP for its IP and I can
get 10half/full 100half/full link (with ARP responses). This tells me
that it soft locked.
So my first ever soft locked AP is Cambium. Definitely not feeling
this supposed great quality service/product.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
