I’m imagining Steve’s business cards:  Have Dick, Will Travel.  No, that would 
have a different meaning.

And Dick for Hire would sound more like an off-duty cop, as in Dick Tracy.

English must be a very confusing language for immigrants.  Like the sign at the 
Walgreens up the road:  Sale – Tombstones 2 for $10.

From: Josh Luthman 
Sent: Thursday, January 08, 2015 11:17 AM
To: [email protected] 
Subject: Re: [AFMUG] Cambium support

Sounds like a solution that I may have to entertain =/


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Jan 8, 2015 at 12:16 PM, That One Guy <[email protected]> wrote:

  Ive had really great luck with them, whether it be them picking an issue up 
here from the list and contacting me directly or from initiating support with 
them. This last year they have been outstanding, and we arent a high volume 
customer. It used to be awful. 

  Maybe you need to be more of a dick, Im a dick and maybe thats why they deal 
with me so quickly, they just dont like me and dont want to have to alk to me 
any more than required.

  On Thu, Jan 8, 2015 at 11:04 AM, Josh Luthman <[email protected]> 
wrote:

    So a lot of you guys are hard core Moto/Cambium fans and you always boast 
their support. 

    Every time I've called the first person that picks up has no clue at all, 
they just open a ticket.  Augh ok whatever.

    At this point I'm promised a call back.  It even gives me a time frame of 
when that should happen - outages are less than an hour!  Unfortunately most of 
my tickets are days to get are to get a response.  Not a big deal until today - 
most of them were just technical questions and it isn't effecting any live 
customers.

    Well this morning I found that one of my 2.4 ePMP APs is semi-dead.  
Yesterday I made some config changes on this one and it died around 8:20am 
today.  At this point I can still get ARP for its IP and I can get 10half/full 
100half/full link (with ARP responses).  This tells me that it soft locked.

    So my first ever soft locked AP is Cambium.  Definitely not feeling this 
supposed great quality service/product.


    Josh Luthman
    Office: 937-552-2340
    Direct: 937-552-2343
    1100 Wayne St
    Suite 1337
    Troy, OH 45373




  -- 

  All parts should go together without forcing. You must remember that the 
parts you are reassembling were disassembled by you. Therefore, if you can't 
get them together again, there must be a reason. By all means, do not use a 
hammer. -- IBM maintenance manual, 1925

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