On 1/28/15 9:32, Nate Burke wrote:
Customer: I can't send email, the server keeps sending me back errors,
it's been happening now for a few days.
Me: So you're getting an error message back?
Customer: Yes, it's telling me that the domain is not found.
Me: Did you spell the domain name right?
Customer: Yes!
Me: 'Looks through mail log, find's error' It looks like you're
spelling the domain wrong
Customer: No I'm not
Me: Are you sure
Customer: Yes, it's right
Me: read it again
Customer: It's right!
Me: So you meant to put that extra 'T' in there?
Customer: There is no 'T'
Me: Read it to me
Customer: Oh, that 'T'
Me: Yep
Customer: Oh, well, I guess it's working now, thanks.
Back in 2000 or thereabouts the most hilarious thing in my tech support
days was watching another tech arguing with a customer trying to get to
the O'Reilly Factor website over the apostrophe. The call quickly went
on speakerphone (it was a Saturday so the office was empty):
Tech: You can't put the apostrophe in the address bar.
Cust: But that's how you spell his name!
Tech: Web addresses don't allow the apostrophe, I'm looking at it right
now if you type in "oreilly".
Cust: You can't spell his name like that!
Tech: Just try it.
Cust: It doesn't work.
Tech: Read back to me what you typed.
Cust: o ' r e i l l y
Tech: You have to take out the apostrophe.
Cust: But that's how you spell his name!
Loop for 30 minutes with no resolution.
~Seth
