While Steve's suggestion is obviously the best, I would personally just point out the usage caps... 20Mbps doesn't to you much good if you can only use it for half an hour per month.
On Mon, Feb 16, 2015 at 11:09 AM, That One Guy <[email protected]> wrote: > burn their house down and ask them if their LTE is keeping them warm this > winter. then spit on their shoe > > On Mon, Feb 16, 2015 at 10:59 AM, Ken Hohhof <[email protected]> wrote: > >> I guess another question is what speed does the wireless carrier >> guarantee? Sure, you did a speedtest and got 20Mbps. But if next week it >> drops to 10Mbps, can you call the carrier and insist they send a tech out >> to fix it, or that they upgrade the capacity on your local tower? Is there >> any speed guarantee at all? Probably not. It’s a best effort service. >> >> >> *From:* Ty Featherling <[email protected]> >> *Sent:* Monday, February 16, 2015 10:23 AM >> *To:* [email protected] >> *Subject:* Re: [AFMUG] LTE Speed >> >> I would explain the difference in your service and theirs first (e.i. >> data caps, reliable speeds, a physical connection, etc. ) If you have a >> faster package let them know. If LTE really is faster for them and they >> don't get the differences then they will have to make that call for >> themselves. They may drop you and rely on their LTE but they will learn >> real quick whether or not it really is better. They will either comb back >> with a renewed respect for your service or be gone forever. In the end you >> can't save people from themselves. >> >> -Ty >> >> On Mon, Feb 16, 2015 at 10:15 AM, Matt <[email protected]> >> wrote: >> >>> How do you respond to a customer on your cheapest package that >>> complains there LTE phone is faster then there wireless connection >>> they purchased? I think they are near a tower and are getting >>> something like 20+ mbps speed test on LTE. >>> >> >> > > > > -- > All parts should go together without forcing. You must remember that the > parts you are reassembling were disassembled by you. Therefore, if you > can't get them together again, there must be a reason. By all means, do not > use a hammer. -- IBM maintenance manual, 1925 >
