Usage cap.
20 Mbps is 9 GB per hour. That's probably close to how much usage their
mobile data plan gives them for the whole month for all their devices put
together. So after an hour they would potentially be into overusage
charges, which can be as high as $10 per GB on mobile. Play on the
uncertainty of never knowing if you will get a $1000 cellphone bill because
your kids watched Youtube all weekend and you didn't check your data usage.
If the customer says they have an "unlimited" data plan, that may take
digging into the fine print to see what convoluted definition their carrier
uses for "unlimited".
How would you feel if you bought a new Tesla and could drive 140mph but a
charge only let you drive to the end of your block? Wouldn't you feel the
salesmen deceived you?
Also, have fun networking your wireless printer, smart TV, home security
system, smart light bulbs, game consoles, etc. all via an LTE phone or
mobile hotspot.
But the main factor is data usage. We get lots of people switching from LTE
for this reason. LTE is a great mobile solution. When you are at home, you
need a fixed wired or wireless solution, something that gives you a high
enough usage cap to do things like watch video and download software updates
without blowing through your usage cap and paying huge overusage fees.
-----Original Message-----
From: Matt
Sent: Monday, February 16, 2015 10:15 AM
To: [email protected]
Subject: [AFMUG] LTE Speed
How do you respond to a customer on your cheapest package that
complains there LTE phone is faster then there wireless connection
they purchased? I think they are near a tower and are getting
something like 20+ mbps speed test on LTE.
