We used to do that before we got over 200 customers but now its a must
to have that line of understanding that its not our problem but your
problem issue while under the same breath have a tool in the toolbox
with a solution to fix their said problem.
We charge $90/hr 1hr min
On 03/10/2015 12:24 PM, That One Guy wrote:
I would like to see call volume to customer count ratios between those
who do and dont charge for service calls. We dont charge, which I
think is dumb since we dont enforce the whole dont roll a truck if its
not a verified problem. We have driven 40 miles to plug a power supply
in, 40 miles to get to a customers house to find out all but one of
their devices is in fact working and the one thats not had its
wireless turned off, one customer was so sure we needed to come
realign his reflector that he went out and cranked it facing the other
direction (come on man, at least loosen the nut, otherwise we see the
stripped fresh paint flakes). I dont mind going out to resolve an
issue with our gear for free, I just hate getting told theres no funds
for proper infrastructure grounding when we are wasting two man truck
rolls for things that we can verify in house or recover the cost on.
On Mon, Mar 9, 2015 at 4:43 PM, Bill Prince <[email protected]
<mailto:[email protected]>> wrote:
We have a 1-hour minimum charge for this sort of thing.� We
charge $120/hour.
bp
<part15sbs{at}gmail{dot}com>
On 3/9/2015 2:17 PM, CBB - Jay Fuller wrote:
�
most of our customers don't have $100 to "blow" ?
we think $80 for such cases tho...
�
----- Original Message -----
*From:* Glen Waldrop <mailto:[email protected]>
*To:* [email protected] <mailto:[email protected]>
*Sent:* Monday, March 09, 2015 2:27 PM
*Subject:* Re: [AFMUG] OT Short rant
I like your way of thinking.
�
----- Original Message -----
*From:* Jerry Richardson <mailto:[email protected]>
*To:* [email protected] <mailto:[email protected]>
*Sent:* Monday, March 09, 2015 2:25 PM
*Subject:* Re: [AFMUG] OT Short rant
$100 service call
�
*From:*Af [mailto:[email protected]] *On Behalf Of
*Glen Waldrop
*Sent:* Monday, March 09, 2015 12:20 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* [AFMUG] OT Short rant
�
Customer: "Hey, our Internet is slow, mind taking a look
at it?"
Me: "Sure, no problem."
*customer's�husband�immediately goes outside and
takes the unit off the pole*
Customer: "He's moving it because it has bad reception."
�
Customer: "He said it needs a new end because this one
broke."
�
Wonder how it broke...
grrr...
--
If you only see yourself as part of the team but you don't see your
team as part of yourself you have already failed as part of the team.
