LOL
WOW I need to lay off the tylenol
On 03/12/2015 02:22 PM, Glen Waldrop wrote:
Admittedly I need a cup of coffee this afternoon, but I read that as,
"We charge $90 per hour 1 hour per minute."
lol
----- Original Message -----
*From:* David <mailto:dmilho...@wletc.com>
*To:* af@afmug.com <mailto:af@afmug.com>
*Sent:* Thursday, March 12, 2015 1:03 PM
*Subject:* Re: [AFMUG] OT Short rant
We used to do that before we got over 200 customers but now its a
must to have that line of understanding that its not our problem
but your problem issue while under the same breath have a tool in
the toolbox with a solution to fix their said problem.
We charge $90/hr 1hr min
On 03/10/2015 12:24 PM, That One Guy wrote:
I would like to see call volume to customer count ratios between
those who do and dont charge for service calls. We dont charge,
which I think is dumb since we dont enforce the whole dont roll a
truck if its not a verified problem. We have driven 40 miles to
plug a power supply in, 40 miles to get to a customers house to
find out all but one of their devices is in fact working and the
one thats not had its wireless turned off, one customer was so
sure we needed to come realign his reflector that he went out and
cranked it facing the other direction (come on man, at least
loosen the nut, otherwise we see the stripped fresh paint
flakes). I dont mind going out to resolve an issue with our gear
for free, I just hate getting told theres no funds for proper
infrastructure grounding when we are wasting two man truck rolls
for things that we can verify in house or recover the cost on.
On Mon, Mar 9, 2015 at 4:43 PM, Bill Prince <part15...@gmail.com
<mailto:part15...@gmail.com>> wrote:
We have a 1-hour minimum charge for this sort of thing.� We
charge $120/hour.
bp
<part15sbs{at}gmail{dot}com>
On 3/9/2015 2:17 PM, CBB - Jay Fuller wrote:
�
most of our customers don't have $100 to "blow" ?
we think $80 for such cases tho...
�
----- Original Message -----
*From:* Glen Waldrop <mailto:gwl...@cngwireless.net>
*To:* af@afmug.com <mailto:af@afmug.com>
*Sent:* Monday, March 09, 2015 2:27 PM
*Subject:* Re: [AFMUG] OT Short rant
I like your way of thinking.
�
----- Original Message -----
*From:* Jerry Richardson <mailto:je...@richardson.bz>
*To:* af@afmug.com <mailto:af@afmug.com>
*Sent:* Monday, March 09, 2015 2:25 PM
*Subject:* Re: [AFMUG] OT Short rant
$100 service call
�
*From:*Af [mailto:af-boun...@afmug.com] *On Behalf
Of *Glen Waldrop
*Sent:* Monday, March 09, 2015 12:20 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* [AFMUG] OT Short rant
�
Customer: "Hey, our Internet is slow, mind taking a
look at it?"
Me: "Sure, no problem."
*customer's�husband�immediately goes outside and
takes the unit off the pole*
Customer: "He's moving it because it has bad reception."
�
Customer: "He said it needs a new end because this
one broke."
�
Wonder how it broke...
grrr...
--
If you only see yourself as part of the team but you don't see
your team as part of yourself you have already failed as part of
the team.
