Yes but they all love it. None of my customers want to manage their own routers. They just want it to work and know it’s secure.
Rory From: Af [mailto:[email protected]] On Behalf Of Christopher Gray Sent: Monday, June 1, 2015 7:57 AM To: [email protected] Subject: Re: [AFMUG] Customer owned wireless routers Rory, What is your preferred method for remotely managing the airRouters / airGateways? Do you have the customer specifically sign anything allowing you to remotely manage the router they purchased? Thanks - Chris On Sun, May 31, 2015 at 11:44 PM, Rory Conaway <[email protected]<mailto:[email protected]>> wrote: One time fee, unlimited warranty as long as they are on the system, we double the cost so AirGateway-LR’s are $60, AirRouter-HP’s $120. We stopped selling AirRouters. We also offer a long-range rubber-duckie antenna for an additional $20. What we save in tech support time is huge because we can manage them all. What we save on image from crappy routers is even bigger. Rory From: Af [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Lewis Bergman Sent: Sunday, May 31, 2015 7:12 PM To: [email protected]<mailto:[email protected]> Subject: Re: [AFMUG] Customer owned wireless routers Jab charges I think On May 31, 2015 8:20 PM, "Keefe John" <[email protected]<mailto:[email protected]>> wrote: If they buy your router how much do you support it? Is that support free? On 5/31/2015 6:09 PM, Rory Conaway wrote: Our support ends at the cable that plugs into the router. If we see the connection be made. We are done and we suggest they buy ours. Considering that 80% of the customers have our routers, it’s worked pretty well. Based on the fact consumer routers have gone up in price, it’s created a profit point for us. Rory From: Af [mailto:[email protected]] On Behalf Of Josh Luthman Sent: Sunday, May 31, 2015 11:46 AM To: [email protected]<mailto:[email protected]> Subject: Re: [AFMUG] Customer owned wireless routers We don't support their stove like we don't support their wireless router. Josh Luthman Office: 937-552-2340<tel:937-552-2340> Direct: 937-552-2343<tel:937-552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On May 31, 2015 2:14 PM, <[email protected]<mailto:[email protected]>> wrote: Do any of you guys have policies for customer owned wireless routers if they dont get wireless routers from you? If you do whats your policy for this? Tim
